Remote Operations Centre Engineer

Location: Aberdeen, United Kingdom. Onsite work from a centralised 24/7 onshore Remote Operations Centre with 12-hour shifts across a three-week rotational schedule.

Company

hirify.global provides Geo-data and technical services that help clients design, build and operate assets more safely, sustainably and efficiently.

What you will do

• Provide first-line technical support for ROC operational systems, workstations, communications and associated equipment.
• Prepare, configure, check, mobilise and demobilise ROC workstations and systems ahead of planned operations.
• Monitor system condition and availability, troubleshoot faults during live operations, and escalate issues to appropriate specialists.
• Support system integration, testing, routine checks, basic maintenance, technical recovery and the introduction of new technologies and capabilities.
• Maintain technical logs, fault records, configuration information and shift handovers while supporting configuration and change control.
• Identify recurring faults and reliability improvements, collaborate with technical owners and specialist teams, and share lessons learned across the ROC team.

Requirements

• Strong technical understanding of operational technology, computer systems, networking, communications and associated hardware, with a methodical approach to investigating technical issues.
• Practical problem-solving skills, including diagnosing faults, resolving issues within defined competence and engaging specialist support when required.
• Understanding of the demands of supporting live offshore and remote operations, where system availability, reliability and timely technical support are essential.
• Ability to work within defined technical boundaries and recognise when issues should be escalated to OTS, IT, service lines, suppliers or other specialists.
• Ability to maintain clear technical records, fault information, configuration details and shift handovers.
• Strong communication skills and the ability to explain technical issues and operational impact to technical and non-technical colleagues.
• Ability to collaborate with ROC personnel, offshore teams, project teams, service lines and specialist support functions.
• Proactive approach to identifying technical issues and improving reliability, resilience and ways of working.
• Strong commitment to QHSSE, information security, change management and operational requirements, together with a commitment to continuous technical learning.

Culture & Benefits

• Work within a diverse, collaborative team focused on creating a safe and liveable world through Geo-data and technical expertise.
• Career and training opportunities in the UK and internationally.
• Contributory pension scheme, private medical insurance, health cash plan, group life assurance and group income protection.
• Electric car scheme, cycle to work scheme, discounted gym membership, discounts platform and a pre-paid cashback card.
• Enhanced maternity and paternity pay, long-service awards, values awards and an employee referral bonus scheme.