Account Development Manager - Growth & Upsell (Lisbon, Portugal)

Location: Lisbon, Portugal; hybrid with regular venue visits

Company

hirify.global builds reservation, table management, and guest CRM software for restaurants in 15+ countries.

What you will do

• Own expansion revenue for a portfolio of existing venues and restaurant groups, with monthly upsell targets.
• Identify, pitch, negotiate, and close upsells and cross-sells covering new venues, premium modules, marketing tools, UPhone, integrations, and plan upgrades.
• Build and manage a pipeline through qualification, demos, proposals, negotiation, and signature.
• Use reservation volume, no-show, feature-usage, and guest-database data to create business cases and account reviews.
• Maintain client relationships, identify churn risks, and work with the team to protect accounts.
• Deliver venue trainings and onboarding, maintain account and pipeline data, report weekly, and collaborate with Sales, Support, and Product.

Requirements

• 4+ years of experience in B2B sales, account management, or commercial Customer Success, ideally in SaaS.
• Demonstrated success in upselling or expanding existing accounts, including measurable targets, revenue growth, or account expansion.
• Confidence discussing pricing, handling objections, and closing deals.
• Ability to build long-term client relationships based on trust and retain accounts.
• Native Portuguese and fluent written and spoken English.
• Ability to build reports, interpret account data, and use data to sell.
• Organised and autonomous management of a portfolio, pipeline, and agenda.
• Ability to communicate effectively with restaurant owners and group Heads of Operations.
• Willingness to travel regularly to visit venues.

Nice to have

• Experience in hospitality, restaurants, hotels, or food delivery platforms.
• Experience selling or managing reservation, POS, or CRM platforms such as TheFork, CoverManager, or SevenRooms.
• Experience with HubSpot or a similar CRM.
• Spanish or another European language.

Culture & Benefits

• Hybrid work in Lisbon with regular on-site venue visits.
• Full-time employment or B2B contract.
• Work with a team representing 15+ nationalities.
• Values include urgency, overachievement, learning and growth, ownership, and candid communication.