Lead Product Manager - Client Solutions, SMB Product UK & Ireland (Fintech)

Location: London, United Kingdom; hybrid

Company

hirify.global delivers payment and client solutions for new and existing customers, including SMB merchants.

What you will do

• Define and execute the SMB Client Solutions strategy across the UK and Ireland, including the digital client experience strategy.
• Lead the end-to-end product lifecycle from ideation through launch and ongoing enhancement.
• Drive digital self-service, customer engagement, strategic platform adoption, and the transition away from legacy experiences.
• Work with product, technology, commercial, operations, compliance, platform, and go-to-market teams to deliver customer experiences and align product goals with business objectives.
• Increase customer retention, reduce dormancy and attrition, drive adoption of value-added services and cross-sell opportunities, and improve customer satisfaction and long-term customer value.
• Define KPIs, monitor product performance, conduct market and competitor research within card issuance, and implement optimization initiatives.

Requirements

• Bachelor's degree, or relevant training and/or experience in lieu of a degree.
• Relevant experience or degree in Business or Computer Science.
• Typically 10+ years of relevant experience.
• Experience in similar business product services and/or external customer or market experience.
• Ability to guide product vision, strategy, OKRs, objectives, and approaches for complex assignments.
• Experience owning a function, major account, or matrix management responsibilities and leading matrix teams on complex projects.
• Ability to work with key decision-makers, customers, agencies, partners, vendors, and sales prospects, including serving as an external spokesperson.

Nice to have

• Master's degree or MBA.
• Experience in a software development environment or professional services role.
• Software or IT background, including a relevant degree or experience.
• Direct experience with software development, testing, and/or business analysis.
• Experience with Agile software products and delivery methodology.

Culture & Benefits

• Hybrid work arrangement in London, United Kingdom.
• Cross-functional collaboration across product, technology, commercial, operations, compliance, and go-to-market teams.
• Full-time employment.