Senior Manager, Technical Services (AI SaaS)

Location: Remote within the United States, working across Eastern to Pacific time zones

Base salary: $140,000–$180,000; $20,000 commission mentioned. A later compensation note lists a $150,000–$170,000 base salary and a $20,000 bonus for the L5 level.

Company

hirify.global is an AI-powered people platform that helps organizations plan, operate, and make data-informed decisions about their workforce.

What you will do

• Lead, recruit, coach, and retain Implementation Specialists and Senior Professional Services Consultants.
• Own technical onboarding, integrations, data cleanup, compensation planning cycles, custom configurations, and project delivery.
• Resolve integration failures and data synchronization issues while driving root-cause fixes with Support, Product, and R&D.
• Build scalable playbooks, operating processes, and AI-enabled automation to improve delivery speed and accuracy.
• Forecast capacity against the sales pipeline and customer demand, and report on operational metrics.
• Partner with Sales, Customer Success, Product, R&D, and executive customer stakeholders on scoping, expansion, and escalations.

Requirements

• Experience in B2B SaaS companies focused on AI and data analytics, preferably in HR, revenue, talent acquisition, or finance platforms.
• Experience delivering implementations or technical services for mid-market and enterprise customers with 300–1,500+ employees.
• Experience managing technical, customer-facing teams and developing people managers and future leaders.
• Technical depth in integrations, REST APIs, SFTP, data structures, and SaaS configuration.
• Experience building scalable processes with metrics such as capacity, utilization, KPIs, implementation duration, CSAT, data accuracy, and escalation resolution speed.
• Must be based in the United States and able to work across Eastern to Pacific time zones.

Nice to have

• Startup experience or experience with HRIS and compensation planning platforms.
• Experience with HubSpot, Planhat, Zendesk, Postman, SQL, PSA, or project management tools.
• Experience using AI tools to improve professional services workflows.

Culture & Benefits

• Fully remote work within the United States.
• Leadership role focused on building and scaling a technical services function.
• Equity offer mentioned in the compensation package.
• Performance-based commission or bonus of up to $20,000 is mentioned.

Hiring process

• Talent Partner screen.
• Hiring Manager interview.
• Team interviews covering culture, technical expertise, and collaboration, followed by a leadership interview.
• Application deadline: Friday, October 23.