Customer Success Manager (Healthtech)

Location: Leiden, Netherlands; full-time onsite role at the office, with occasional travel to client sites for kick-offs or QBRs.

Company

hirify.global is a fast-scaling European healthtech company developing clinician-focused medical notes and workflow software for healthcare providers.

What you will do

• Manage a portfolio of healthcare clients, from smaller accounts to strategic partners, as the primary point of contact.
• Develop client success plans with clear goals, adoption milestones, and shared success criteria.
• Plan and lead kick-off meetings, quarterly check-ins, and year-end reviews to support predictable renewals.
• Monitor usage, stakeholder changes, and client satisfaction to identify and address churn risks early.
• Identify upsell and cross-sell opportunities and pass them to the appropriate colleagues without handling sales directly.
• Collaborate with support, implementation, product, and support teams to improve the client experience and address recurring adoption or complaint patterns.

Requirements

• Proven experience as a Customer Success Manager, Account Manager, or in a similar client-facing role within B2B SaaS.
• Ability to hold strategic conversations with stakeholders ranging from practice owners to healthcare group executives.
• Ability to structure and prioritize a large, diverse client portfolio based on risk and value.
• Data-driven approach to using usage metrics and other signals in client conversations.
• Proficiency in both Dutch and English.
• Ability to work effectively in a fast-growing environment where processes are not yet fully defined and contribute to building them.

Nice to have

• Experience in healthtech or the healthcare sector.

Culture & Benefits

• Opportunity to help build the Customer Success team at a rapidly growing European healthtech scale-up.
• Room for career advancement.
• Competitive salary and benefits package.
• Regular team outings and social activities.
• Fast-paced, ownership-oriented culture focused on action, ambition, learning, and impact.
• Background check required before hiring because the role involves sensitive patient data.