Strategic Customer Success Manager

Location: Must live in the Netherlands within travel distance of the Utrecht office and work from the office at least 2 days per week. The role includes client travel and requires a valid Dutch work permit or EU citizenship.

Salary: €3,650–€5,000 gross OTE per month based on a 40-hour workweek, consisting of 80% base salary and 20% commission.

Company

hirify.global is a fast-growing B2B SaaS platform helping marketers, online stores, and digital agencies manage, scale, and optimize online commerce activities.

What you will do

• Manage strategic Benelux relationships with major brands and Gold and Silver agency partners.
• Translate customer business objectives into measurable strategic success plans.
• Build multi-threaded relationships with specialists, marketing leads, heads of e-commerce, executive sponsors, and other decision-makers.
• Own retention, expansion, net new MRR, risk management, churn prevention, pipeline creation, and forecasting across a portfolio of top-tier accounts.
• Lead kick-offs, impact reviews, check-ins, demos, trainings, and commercially focused meetings online and onsite.
• Share customer insights with product and commercial teams and develop webinars, success stories, and customer references.

Requirements

• 3+ years of experience in Customer Success, Account Management, Partnership Management, or a similar client-facing commercial role involving large or complex accounts.
• Experience building relationships from hands-on specialists to senior decision-makers and challenging customers constructively.
• Experience carrying and planning toward a commercial target.
• Strong understanding of online marketing and the ability to engage credibly with performance marketing leads.
• Completed HBO-level education or equivalent in commercial economics, international business, marketing, hospitality, or a related field.
• Excellent written and spoken Dutch at C2 level and English at C1 level; valid Dutch work permit or EU citizenship required.

Nice to have

• Experience on the client side, at a marketing agency, or within an in-house digital marketing team, preferably in e-commerce.

Culture & Benefits

• Hybrid working policy with at least two office days per week and flexible start times between 8:00 and 10:00.
• 26 vacation days plus 2 reload days based on a 40-hour workweek, with an additional workcation allowance.
• Annual €1,000 learning and development budget.
• Home office equipment and covered travel to the Utrecht office through an NS Business Card or mileage reimbursement.
• Holiday allowance, pension or salary-saving scheme, mental health support, sports discounts, paid partner leave, office meals, and company events.

Hiring process

• 25-minute introduction call with the Talent Acquisition Team.
• Interview with the future team lead and another Customer Success team lead.
• Assignment interview and office tour at the Utrecht office, followed by reference checks before an offer.