Sales Force Effectiveness Manager (Healthcare)

Location: Jakarta General Office, Indonesia; onsite role.

Company

Global consumer goods organization operating across approximately 70 countries with a portfolio of recognized healthcare, personal care, home care, grooming, and family care brands.

What you will do

• Develop, operate, and continuously improve the Sales Force Effectiveness framework, annual roadmap, governance, and Commercial Excellence operating model.
• Build and maintain HCP and account segmentation, targeting, call planning, territory alignment, workload analysis, and sales force sizing across hospital and retail channels.
• Establish field force KPIs, scorecards, dashboards, performance reporting, and insights covering reach, frequency, call quality, coverage, productivity, execution, and business outcomes.
• Own requirements, adoption, data quality, reporting, and continuous improvement for Veeva CRM, HCPi, sales force automation, and related commercial data systems.
• Design, model, communicate, administer, and evaluate PHC sales incentive plans, and lead hospital channel execution, field capability initiatives, cross-functional improvements, analytics, and Commercial Excellence operations.
• Ensure SFE processes, dashboards, incentives, customer data, and field practices comply with company policies, regulations, WBCM, PVP, data privacy requirements, and healthcare industry standards; manage vendors and project delivery where applicable.

Requirements

• Bachelor’s degree in Business, Marketing, Pharmacy, Life Sciences, Statistics, Information Systems, Engineering, or a related discipline; a postgraduate qualification is an advantage.
• Typically at least 3 years of experience in Sales Force Effectiveness, Commercial Excellence, Sales Operations, Business Intelligence, or related commercial roles, preferably in pharmaceutical, consumer healthcare, medical device, or nutrition businesses.
• Strong understanding of the Indonesian healthcare and pharmaceutical environment, field force operating models, HCP engagement, hospital channels, and relevant compliance requirements.
• Experience with CRM and sales force automation, customer master data, segmentation and targeting, territory alignment, KPI design, dashboarding, and sales performance reporting, including prescription and market data.
• Advanced analytical and problem-solving skills, with the ability to translate complex data into clear recommendations and influence business decisions.
• Strong project management, change leadership, stakeholder management, communication, and facilitation skills across senior and cross-functional audiences.
• High proficiency in Microsoft Excel and PowerPoint.
• Fluent Bahasa Indonesia and strong professional English, written and spoken.
• High integrity, a strong stewardship mindset, attention to detail, learning agility, and the ability to operate independently in a dynamic environment.

Nice to have

• Postgraduate qualification.
• Experience with incentive design or calculation, governance, and effectiveness analysis.
• Experience with visualization or analytics platforms such as Power BI.

Culture & Benefits

• Inclusive culture focused on equal employment opportunities and diversity.
• Opportunity to work with a broad portfolio of globally recognized consumer brands.
• Cross-functional environment spanning Sales, Marketing, MS&P, Finance, HR, IT, Medical, and Technical Affairs.
• Role includes learning, capability building, change leadership, and exposure to broader Commercial Excellence transformation.