Strategic Account Manager (SaaS)

Location: Hybrid, 8 days per month, Macquarie Park, Australia; applicants may be required to attend onsite interviews at a hirify.global office.

Company

hirify.global is a global organization providing information services, legal technology, tax and accounting technology, governance, risk and compliance solutions, and enterprise software.

What you will do

• Own senior relationships across a portfolio of strategic enterprise accounts in Australia and New Zealand.
• Build trusted advisor relationships with C-suite executives and develop multi-year account strategies aligned with customer priorities.
• Lead Executive Business Reviews, strategic planning discussions, workshops, and strategic reviews.
• Drive retention, renewals, expansion, upsell, cross-sell, and net revenue growth within existing accounts.
• Ensure customers achieve measurable business outcomes, monitor account health, and resolve critical customer matters.
• Coordinate with Sales, Product, Professional Services, Marketing, and Support teams while sharing customer and market insight internally.

Requirements

• 7+ years of experience in Strategic Account Management, Enterprise Account Management, Customer Success, or Enterprise Sales.
• Experience managing large, complex enterprise customers and executive stakeholder relationships.
• Demonstrated success growing revenue through retention, expansion, and strategic partnership development.
• Strong executive presence and the ability to engage and influence C-suite stakeholders.
• Experience navigating complex buying centres and multi-stakeholder environments.
• Background in SaaS, information services, legal technology, tax and accounting technology, governance, risk and compliance solutions, or enterprise software.
• Excellent commercial, negotiation, and business planning skills.
• Strong strategic thinking and consultative engagement capability.

Culture & Benefits

• Inclusive, accessible, and diverse company culture.
• Flexible working arrangements, including Work from Anywhere and hybrid working.
• Learning and development opportunities.
• Health and wellness programs.
• Parental leave benefits exceeding legislative requirements.
• Opportunity to work within a global organization with experienced leaders.

Hiring process

• Interviews assess individual skills, experience, and communication style.
• Interviews must be completed without AI tools, external prompts, or third-party support.
• In-person interviews may be required at a hirify.global office; virtual backgrounds must be removed.