Customer Experience Manager (Dutch or Swedish Speaking)

Location: Hybrid in London, the UK or Lisbon, Portugal; applicants progressing to the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.

Salary: For Portugal-based hires, estimated annual salary of €50,000–€69,000, inclusive of on-target incentive compensation under the Sales Compensation Plan. The role is also eligible for equity.

Company

hirify.global operates a global network that protects and accelerates Internet applications through cloud-based performance and security services.

What you will do

• Manage customer engagement across the full lifecycle, from onboarding through retention, renewal, and expansion.
• Act as a trusted advisor, helping customers adopt hirify.global products and services and understand their business value.
• Plan and execute success plans, business value meetings, executive business reviews, and renewal meetings.
• Own renewals, retention, account growth, deal construction, pricing strategy, negotiations, contracts, and weekly forecasts.
• Analyze customer usage and business data to identify upsell and cross-sell opportunities while improving operational efficiency with AI and workflow automation.
• Work with Sales, Product, Engineering, Support, Marketing, and other teams to resolve customer issues and communicate product needs.

Requirements

• Fluency in English and Dutch or Swedish, both written and spoken.
• At least 3 years of experience in Customer Success, Account Management, Inside Sales, or Field Sales.
• At least 2 years of industry experience. Experience in cloud security and/or performance industries is preferred.
• Bachelor's degree and/or other professional qualifications.
• Direct experience in commercial sales, negotiation, and deal closure.
• Strong understanding of, or willingness to learn, computer networking and how the Internet works; network security is a plus.
• Ability to manage and prioritize competing portfolio demands and align internal resources with commercial and retention goals.
• Expertise in SaaS retention and sales processes, including value-driven sales.
• Excellent problem-solving skills and the ability to achieve creative resolutions.
• Ability to use LLMs, AI analytics tools, data analysis, and workflow automation for renewal communications, customer usage analysis, CRM synchronization, forecasts, and lifecycle alerts.

Culture & Benefits

• Hybrid work arrangement in London or Lisbon.
• Eligibility for incentive compensation under the Sales Compensation Plan.
• Eligibility to participate in hirify.global's equity plan.
• hirify.global emphasizes curiosity, iteration, AI-supported problem solving, and improving the open Internet.
• Reasonable accommodations are available for qualified individuals with disabilities.

Hiring process

• Applicants who progress to the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.
• Any offer may be conditioned on authorization to receive technology controlled under U.S. export laws without sponsorship for an export license.