Director of Client Success - Revenue Cycle Management - (MIDWEST)

Location: Remote in the United States; up to 30% travel required.

Company

hirify.global provides specialty revenue cycle management solutions for healthcare organizations through its E360 RCM intelligent automation platform, serving hospitals, health systems, and ambulatory surgery centers.

What you will do

• Manage and grow assigned healthcare client relationships across sales, implementation, go-live, business reviews, and post-implementation activities.
• Track client performance goals, customer surveys, retention metrics, benchmarks, and ROI, and deliver monthly and quarterly reporting packages.
• Develop client-specific communication, issue-resolution, performance-improvement, and revenue-expansion strategies with internal teams.
• Coordinate with operations, sales leadership, IT, Product Support, and implementation teams on deliverables, file corrections, updates, automation, and process rollouts.
• Lead client meetings and conference calls, prepare agendas and presentation materials, document meeting summaries, and manage follow-up deliverables.
• Identify cross-sell opportunities and maintain high customer satisfaction while managing client obligations and conflicting priorities.

Requirements

• Bachelor’s degree in Business, Sales/Marketing, or a related field.
• 7–10 years of demonstrated account management experience in the healthcare technology industry, specifically engaging hospital revenue cycle management.
• Equivalent combination of education and experience will be considered.
• Strong computer proficiency and working knowledge of basic office applications, including MS Office, Word, Excel, and Outlook.
• Excellent written and oral communication, professional presentation, analytical, problem-solving, adaptability, and flexibility skills.
• Ability to work independently, collaborate with internal departments and leaders, manage difficult conversations and stressful situations, communicate obstacles, and develop action plans.
• Consultative relationship style, strong client-service orientation, and ability to manage conflicting priorities.
• Ability to perform each essential duty satisfactorily; reasonable accommodations may be provided for qualified individuals with disabilities.

Nice to have

• Experience with claims billing and IT/EDI systems.
• Experience with CRM software such as Salesforce.com.

Culture & Benefits

• Remote work arrangement with travel of up to 30%.
• Supportive, collaborative, fast-paced, and detail-oriented working environment.
• Focus on professional growth, development, employee support, and shared goals.
• Equal opportunity workplace committed to maintaining an environment free from discrimination and harassment.
• AI tools may support parts of the hiring process, while final hiring decisions remain with people.