Order Management Specialist (Electrification)

Location: Hybrid, San Pedro Garza Garcia, Mexico

Company

hirify.global develops industrial solutions that support leaner and cleaner operations, with this role contributing to the Electrification Smart Power Enclosures division in Mexico.

What you will do

• Manage customer orders from order entry through fulfillment and delivery.
• Handle order inquiries, claims, payment issues, modifications, expediting requests, delivery updates, account inquiries, and documentation requirements.
• Coordinate with sales, logistics, supply chain, finance, and other internal stakeholders to resolve customer cases.
• Maintain accurate order records and documentation in SAP and other business systems while monitoring order status and communicating updates.
• Analyze operational data, forecasts, and performance metrics to identify improvement opportunities.
• Handle difficult customer conversations and support continuous improvement in order management.

Requirements

• Completed bachelor's degree in Business Administration, Engineering, Supply Chain Management, International Business, or a related field.
• At least 3 years of experience in customer service, order management, project coordination, or related operational roles.
• Experience using SAP in order processing and customer service environments.
• Experience managing customer relationships and resolving complex customer issues.
• Good communication skills and professionalism in difficult customer conversations.
• Effective organization, self-management, prioritization, and ability to manage multiple priorities in a changing environment.
• Experience working with cross-functional teams and internal stakeholders.
• Intermediate to advanced English proficiency, written and verbal.

Nice to have

• Experience with Power BI or Salesforce.

Culture & Benefits

• Performance bonus and saving fund.
• Paid parental leave, life insurance, retirement plan, and health and dental insurance.
• Wellbeing program, flex days, and Employee Assistance Program.
• Access to development platforms, management mentoring, and English learning programs.
• Inclusive environment welcoming people from diverse backgrounds and experiences.