Chapter Lead, Campaign & E2E Journey Design

Location: Toronto, ON; hybrid work arrangement with 1–3 days per week on-site and the remaining days remote. Candidates must be legally eligible to work at the specified location and may need a valid work or study permit.

Company

hirify.global is a relationship-oriented bank focused on delivering modern client experiences and financial services.

What you will do

• Lead, coach, and develop a high-performing Chapter focused on campaign delivery and end-to-end client journey design across investment and advice experiences.
• Establish consistent practices and capabilities for designing impactful client campaigns and seamless journey experiences.
• Collaborate across products, channels, squads, Chapters, and partner teams to simplify client and user experiences and improve outcomes.
• Build specialist expertise in process engineering, operational efficiency, and client-centric delivery through coaching and performance management.
• Contribute to workforce and capability planning, resourcing decisions, knowledge sharing, and continuous improvement initiatives.
• Participate in Squad delivery and support the Quarterly Business Review process.

Requirements

• Experience leading and managing a team.
• Experience managing end-to-end client experience and journeys and delivering change.
• Ability to take ownership, drive action, and deliver meaningful client and business outcomes.
• People leadership skills, including coaching, development, empowerment, trust-building, and performance accountability.
• Analytical, process-driven, and methodical approach to solving complex problems and sequencing priorities.
• Ability to work through ambiguity, apply critical thinking and sound judgment, and translate opportunities into actionable outcomes.
• Commitment to compliance, policies, standards, controls, and organizational risk management.

Culture & Benefits

• Hybrid work arrangement with flexibility to manage work activities.
• Competitive salary, incentive pay, banking benefits, and a benefits program.
• Defined benefit pension plan, employee share purchase plan, vacation, and wellbeing support.
• Social, points-based recognition program and a paid Purpose Day for personal growth and development.
• Inclusive and accessible workplace with accommodation support available.
• Use of artificial intelligence tools and possible attribute-based or skills assessments during recruitment.