Payments GTM Operations Lead (Fintech)

Location: Remote across Canada; employees in Edmonton, Toronto, Vancouver, or Kitchener-Waterloo participate in their department’s in-office schedule, while employees outside these hub cities work remotely.

Annual base salary: $151,200 minimum, $177,900 midpoint, and $204,500 maximum.

Company

hirify.global provides SaaS technology for small home service businesses, including quoting, scheduling, invoicing, customer management, and payments.

What you will do

• Establish Payments GTM Operations as a new function and coordinate Marketing, Sales, Account Management, Customer Support, Risk, Operations, Analytics, and Product Development.
• Map and rebuild the end-to-end payments customer journey from first touch through activation and ongoing usage.
• Design, launch, and iterate programs and experiments, including incentives, to increase payments adoption and usage.
• Define payments GTM metrics, measure performance, and maintain accountability across cross-functional partners.
• Use quantitative data and qualitative insights to identify and size opportunities, run experiments, and measure results.
• Monitor vertical SaaS and embedded payments competitors to identify opportunities for differentiation.

Requirements

• Operating experience identifying opportunities, mobilizing teams, and driving measurable results, ideally through Revenue Operations, GTM Operations, Strategy & Operations, Product Commercialization, or a GM/Founder role at a scaling SaaS or Fintech company.
• Strong data instincts and the ability to use analytics to measure impact, make decisions, and optimize performance.
• Exceptional communication and stakeholder management skills across GTM teams, Product, RevOps, Analytics, and Executive Leadership.
• Demonstrated ability to design and implement scalable operational processes that improve efficiency and drive growth.
• Passion for helping small businesses succeed through innovative financial solutions.
• Curiosity, a growth mindset, and the ability to quickly build expertise and new capabilities.
• Proactive problem-solving skills, including bringing structure to ambiguous problems, coordinating resources, and delivering results.
• Preference for working in an ambiguous and fast-paced environment.

Nice to have

• Strategy experience as a strategic partner to senior leaders, making data-driven recommendations; examples include Management Consulting, VC, or Strategy & Operations.
• Deep understanding of payments and financial services business models, metrics, and growth strategies, particularly financial services for small businesses.
• Experience using SQL or similar languages to manipulate large datasets.

Culture & Benefits

• Transparent, inclusive, collaborative, and innovative work environment.
• Extended health benefits with fully paid premiums for body and mind.
• Retirement savings matching through RRSP, TFSA, or FHSA, plus stock options and equity rewards.
• Annual health and wellness stipends.
• Talent Development support including coaching, learning, career development, and leadership programs.
• In-person collaboration from time to time, with remote work available outside hub cities.