Integrations Manager / Team Lead (SaaS)

Location: Cleveland, OH — Remote (any location)

Company

hirify.global delivers two-way conversational messaging and engagement solutions for healthcare, insurance, education, and financial services organizations, with a focus on regulated-industry conversations and measurable client outcomes.

What you will do

• Build, lead, mentor, hire, and develop a team of Integration Project Managers and Specialists, including setting goals, conducting 1:1s and performance reviews, and allocating capacity.
• Own the integrations strategy and roadmap, including KPIs for cycle time, launch success, UAT defects, and post-launch issues.
• Oversee client integration delivery across APIs, webhooks, FTP/SFTP, Azure Logic Apps, billing, and data workflows.
• Act as the escalation point for complex, high-risk, and compliance-sensitive integrations, including HIPAA/Medicaid-adjacent work and enterprise migrations.
• Establish repeatable intake, prioritization, documentation, testing, and integration delivery processes in partnership with Product and Engineering.
• Partner with Client Success, Production, Engineering, and QA; maintain dashboards and reporting on integration health, throughput, risk, and capacity.

Requirements

• 5–8 years of experience in integration project management, technical implementations, or SaaS delivery environments, including 2+ years of direct team management.
• Proven people leadership, including hiring, coaching, performance management, and career development for technical staff.
• Strong technical fluency with APIs, FTP/SFTP integrations, webhooks, authentication methods, and network connectivity troubleshooting.
• Proficiency with Microsoft Azure, particularly Azure Logic Apps and related monitoring and DevOps tooling.
• Experience building repeatable implementation processes, documentation frameworks, and intake and prioritization workflows.
• Familiarity with SQL and Excel for validating integration outputs and troubleshooting data discrepancies.
• Exceptional written and verbal communication, including leading client-facing technical discussions and translating technical details for executive audiences.
• Experience with structured tracking tools such as ClickUp, Jira, or Azure DevOps.
• Hands-on ability to work directly with APIs, logs, configurations, and data mappings, especially for complex or escalated integrations.
• A bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field is preferred but not required.

Nice to have

• Experience with telephony/SMS, TCPA/HIPAA-adjacent, or other regulated-data integration environments.
• Experience with billing processors or financial transaction systems.
• Exposure to DevOps practices and CI/CD deployment environments.
• Experience building dashboards or reporting frameworks for operational visibility, such as Tableau.
• Prior experience managing managers or team leads.

Culture & Benefits

• Remote work environment with a focus on Lean, Improve, Happiness, Team, Passion, and Curiosity.
• Emphasis on repeatable processes, clear documentation, automation, root-cause analysis, and continuous improvement.
• Collaborative work with Engineering, Production, Client Success, and QA.
• Opportunity to build and scale the Integrations function within a rapidly growing company founded in 2016.

Hiring process

• Submit a brief cover letter describing experience leading technical integration teams, managing client-facing escalations, and working with APIs, webhooks, or FTP/SFTP integrations in regulated or compliance-sensitive industries.