Head of Customer Solutions (Fintech)

TL;DR

Head of Customer Solutions (Fintech): Leading client integrations and onboarding for an AI-powered payment orchestration platform with an accent on API strategy, scalability, and cross-functional leadership. Focus on optimizing the implementation lifecycle, driving client retention through technical excellence, and scaling integration frameworks for global enterprises.

Location: Remote (Work from anywhere)

Company

hirify.global is a high-growth startup revolutionizing global commerce through its AI-powered payment orchestration platform, ATHIA.

What you will do

• Develop and execute the client integration strategy to ensure scalable onboarding for new and existing clients.
• Lead and mentor a team of integration specialists, fostering a collaborative environment and ensuring execution excellence.
• Oversee the full project lifecycle from initial scoping and discovery to deployment and post-launch support.
• Collaborate with product, engineering, and sales teams to align platform capabilities with client technical needs.
• Establish and enforce best practices for API usage, data handling, and payment processing integrations.
• Build scalable integration frameworks that can be efficiently applied across various client types and industries.

Requirements

• 8+ years of experience in payment or API integrations, with at least 3 years in a leadership role.
• Strong background in payment processing systems and technical integrations within fintech or SaaS environments.
• Professional fluency in both English and Spanish required.
• Deep understanding of payment gateways, ACH, mobile wallets, and international payment systems.
• Proven experience managing complex, high-stakes integration projects and leading cross-functional teams.
• Strong problem-solving skills and ability to explain complex technical concepts to non-technical stakeholders.

Nice to have

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field.
• Certifications in payment systems, APIs, or relevant technologies.

Culture & Benefits

• Remote work from anywhere policy.
• Equity ownership through stock options.
• Financial support for health insurance, internet, and mobile phone lines.
• Multicultural team environment distributed across LATAM.
• Access to a dedicated learning and development platform.
• Flexible time off including vacations and additional PTO.