Manager Contract Administration Operations - Individual & Family Markets (Health Insurance)

Location: IL - Chicago, United States; other listed locations include Downers Grove, IL; Helena, MT; Albuquerque, NM; Tulsa, OK; and Richardson, TX. Hybrid flex policy requires working in the office at least three days per week.

Base pay: $92,700–$167,500 annually. An annual incentive bonus plan may also apply.

Company

hirify.global is a purpose-driven health insurance organization offering professional development and employee benefits.

What you will do

• Manage the Individual and Family Markets team responsible for requirement research, document language drafting, and document creation, maintenance, revision, and filing.
• Ensure customer-specific documents align with corporate guidelines, benefit specifications, and statutory requirements.
• Support performance, quality, and resource allocation across Individual and Family Markets document-generation teams.
• Support implementation strategies, projects, initiatives, and cross-team operational processes.
• Manage staff and operations while building relationships, consensus, and issue resolution with internal teams and external stakeholders.

Requirements

• Bachelor’s degree and five years of health insurance contract operations experience plus one year of management experience, or nine years of health insurance contract operations experience plus one year of management experience.
• Knowledge of health products and procedures, underwriting requirements, contract arrangements, and funding arrangements.
• Analytical and reporting skills.
• PC proficiency, including Microsoft Office Suite.
• Project management skills and customer service experience and acumen.
• Leadership skills.
• Verbal and written communication skills for managing staff and operations, building relationships across the organization and with external stakeholders, building consensus, and resolving issues.

Nice to have

• J.D. degree or four years of experience in a leadership role with independent decision-making.
• Experience with change management processes and activities.
• Knowledge of corporate marketing practices and health insurance product lines.
• Experience managing cross-team processes involving regulatory objection flows.

Culture & Benefits

• Curated development plans and professional growth opportunities.
• Health and wellness benefits, 401(k) savings plan, pension plan, paid time off, and paid parental leave.
• Disability insurance, supplemental life insurance, employee assistance program, and paid holidays.
• Tuition reimbursement and additional incentives.
• Equal-opportunity, welcoming, drug-free, and smoke-free workplace.