Manager, Process Improvement (Health Insurance)

Location: New York City office with a hybrid schedule requiring three days in office per week; Thursdays are mandatory. Up to 10% travel per month.

Salary: $117,576–$154,318 per year, plus benefits and annual performance bonuses.

Company

hirify.global is a health insurance company built around a full-stack technology platform and a member-focused service model.

What you will do

• Partner with insurance operations leaders and business stakeholders to identify and solve operational challenges.
• Map, assess, design, reengineer, and implement organizational processes and workflows.
• Apply continuous improvement tools, Lean Six Sigma principles, and industry best practices.
• Use programmatic frameworks and measured outcomes to manage multiple operating improvement projects.
• Create PRDs, process maps, standard operating procedures, policy documents, and clear engagement models.
• Support scalable, compliant, service-focused value delivery to members and providers.

Requirements

• Bachelor’s degree or 4+ years of equivalent experience.
• 4+ years of experience in health insurance operations, claims processing, utilization management, or call center operations.
• 3+ years of experience with data tools such as Excel, SQL, Python, or similar analytics software.
• 3+ years of end-to-end project management experience.
• 3+ years of experience designing and improving workflows and establishing operating and technical procedures.
• 3+ years of experience with process improvement methodologies such as Lean Six Sigma.

Nice to have

• Bachelor’s degree in Engineering, Business Administration, or a related field.
• Lean Six Sigma Green Belt certification or higher.

Culture & Benefits

• Cross-functional collaboration within an operational excellence organization.
• Unlimited vacation program and annual performance bonuses.
• Medical, dental, and vision benefits, paid holidays, sick time, parental leave, and wellness time.
• 401(k) participation, life and disability insurance, and wellness reimbursements.
• Equal opportunity workplace focused on belonging and support.