Collections Specialist

Location: Full-time onsite work five days per week in Victor, New York, United States. Not eligible for relocation assistance. Applicants must be permanently authorized to work in the United States without current or future employer sponsorship.

Salary: $22.75–$30.25 per hour, with possible cost-of-living adjustments and additional compensation and benefits.

Company

hirify.global is a global contact lens manufacturer and a business unit of CooperCompanies focused on improving vision through a broad portfolio of spherical, toric, and multifocal lenses.

What you will do

• Contact customers regarding past-due invoices and accurately document collection activity.
• Assist with basic billing dispute resolution and escalate complex issues to the Collections Supervisor.
• Monitor assigned accounts, review aging reports, and follow up on overdue balances.
• Respond to customer inquiries and maintain positive internal and external relationships.
• Identify opportunities to streamline collections workflows, improve automation, and increase process efficiency.
• Support audits and perform additional responsibilities assigned by the Collections Supervisor.

Requirements

• 0–2 years of accounts receivable or collections experience; entry-level candidates are welcome.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• Experience with ERP systems; Oracle or Microsoft Dynamics is preferred.
• Strong attention to detail, accurate data entry, and effective organizational and time-management skills.
• Effective communication and customer service skills.
• Ability to work onsite five days per week in Victor, New York, and permanent United States work authorization without future sponsorship.

Nice to have

• Associate’s degree in Accounting, Business, or equivalent experience.

Culture & Benefits

• Work within a fast-paced Global Business Services environment.
• Collaborate with internal and external stakeholders.
• Additional compensation and benefits may be available.
• Equal employment opportunity workplace.