Field Service Representative (Geospatial/ISR)

Location: Poole, Dorset, embedded onsite with a UK special operations customer 2–3 days per week; requires proximity to Poole or daily commuting, with occasional UK and international travel.

Salary: £80,000–£95,000 plus equity.

Company

hirify.global is a startup developing software tools and intelligence for defense, security, and public safety operations in remote, disconnected, and extreme environments. Its products include Farsight, Identifi, Chronos, and Anomaly 6.

What you will do

• Embed with the customer onsite as the primary day-to-day point of contact for Reveal.
• Install, configure, deploy, and support Farsight nodes, viewers, XR equipment, Echo, and related software in camp, field, and maritime environments.
• Deliver new-user, refresher, advanced analyst, and mixed-audience training, keeping training materials current.
• Support exercises, rehearsals, and operations, including 3D reconstruction from drone and sensor data.
• Troubleshoot field issues, test pre-release builds, collect real-world datasets, and escalate issues to engineering.
• Capture user feedback, create engineering tickets and feature requests, support demos and trials, and report progress against contract deliverables through regular SITREPs.

Requirements

• Strong practical IT skills, including Windows, Linux, networking, and deploying and troubleshooting software on laptops, servers, and tablets.
• Hands-on experience with geospatial, mapping, or ISR systems.
• Experience delivering training to mixed audiences, from junior users to staff officers.
• Confidence working directly with special operations users; service experience is a strong advantage.
• Ability to work independently with limited oversight and exercise discretion with a sensitive customer.
• Based in or able to commute daily to Poole.
• Scripting experience in Python or a similar language.
• Must be a UK national and eligible for DV clearance.

Nice to have

• UKSF, SFSG, or Royal Marines background, ideally with maritime or amphibious experience.
• Royal Signals, Royal Engineers Geo, or UKSF signals background.
• C# or gRPC experience.
• Experience with ATAK and other TAK tools.
• Drone operations, photogrammetry, or 3D reconstruction experience.
• Experience setting up and supporting XR headsets.
• Previous customer-facing technical experience as an FSR, field engineer, or solutions engineer.

Culture & Benefits

• Hybrid arrangement with onsite customer embedding 2–3 days per week and occasional domestic and international travel.
• Medical, dental, and vision coverage.
• Parental leave and unlimited paid time off.
• Home office stipend and equity.