IT Operations Specialist I

Location: London, United Kingdom; fully onsite in the corporate office five days a week. The role includes scheduled evening and weekend on-call support and may require an in-person interview at a hirify.global office or hub.

Company

hirify.global operates a global network that protects and accelerates Internet applications, websites, and other Internet properties.

What you will do

• Provide primary onsite technical support through employee walk-ups, support tickets, and hardware troubleshooting across macOS, Windows, and Linux endpoints.
• Collaborate with IT engineering and operations teams on infrastructure updates, system policies, and escalated technical issues.
• Manage the full hire-to-retire lifecycle, including hardware provisioning, account setup, new-hire IT orientation, offboarding, asset recovery, and access revocation.
• Administer Google Workspace and connected SaaS accounts, permissions, groups, and access.
• Track physical IT assets, perform inventory audits, manage device check-in/check-out, and coordinate secure disposal.
• Support Google Meet Hardware, Zoom Rooms, corporate town halls, department events, and after-hours P1/P2 incident response.

Requirements

• 1–2 years of hands-on corporate IT support or help-desk experience.
• Strong macOS hardware, software, and enterprise configuration troubleshooting skills.
• Working knowledge of Windows and basic Linux desktop administration or command-line troubleshooting.
• Practical Google Workspace administration experience, including User Management, Shared Drives, Groups, and Admin Console.
• Availability to work fully onsite five days a week and participate in an after-hours on-call rotation.
• Strong written and verbal communication skills, a customer-first approach, and readiness to use internal AI tools for support and documentation.

Nice to have

• macOS endpoint management experience with MDM platforms such as Jamf Pro or Kandji.
• Experience with Jira Service Management or Zendesk.
• Certifications such as Apple Certified Support Professional, Google Workspace Administrator, CompTIA A+, or ITIL 4 Foundation.

Culture & Benefits

• Equity plan participation.
• Medical, dental, vision, mental health, employee assistance, and family-forming benefits.
• Flexible paid time off covering vacation and sick leave, plus parental, pregnancy health, medical, and bereavement leave.
• Disability, life, accident, retirement savings, employee stock participation, commuter, and global travel medical benefits.
• AI-supported, iterative work culture focused on curiosity, practical problem-solving, and improving the open Internet.

Hiring process

• Applicants must submit a current resume or CV detailing relevant IT workplace support experience.
• Candidates progressing to the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.