Technical Account Manager (German Speaking)

Location: London, United Kingdom

Salary: £97,000–£122,000 annual base salary; additional bonus eligibility may apply.

Company

Global provider of reporting, analytics, and performance management solutions for finance and data teams, serving more than 32,000 organizations across FP&A, controllership, and data and analytics.

What you will do

• Support EMEA partners and their customers with Jet Reports, Jet Analytics, Reporting Intelligence, BI, Process Runner, and other planning solutions.
• Develop partner technical readiness through enablement, training, platform guidance, product awareness, and second-level support procedures.
• Manage and scope proof-of-concept engagements, define success criteria, align stakeholders, and respond to RFPs, RFIs, and security questionnaires.
• Provide technical leadership in pre-sales, collaborate with sales to win new business, and support partner recruitment and events.
• Advise partners and customers on application, implementation, architecture, optimization, integrations, and complex technical issues; resolve escalations and recommend upgrades or additional features.
• Share customer and partner feedback with developers, report product performance, identify cost-reduction opportunities, and maintain current product and platform expertise.

Requirements

• German-speaking professional with experience working with the DACH market and a strong track record in the region.
• Solid hands-on technical background in Microsoft Dynamics ERP or financials, SQL, and Power BI or similar visualization solutions.
• Experience with business intelligence and data modelling.
• Proven experience as a Technical Account Manager or in an equivalent role, including solving complex integration and product questions, coordinating resolutions, and troubleshooting customer issues.
• Ability to understand customer needs, suggest timely solutions, and demonstrate initiative and follow-through.
• Effective problem-solving, critical-thinking, organization, and attention-to-detail skills.
• Ability to interact effectively with colleagues at different levels and across multiple disciplines.
• Exceptional written and verbal communication skills.
• Bachelor’s degree in computer science or a related field preferred, or strong technical experience.

Culture & Benefits

• Full-time employment based in London, United Kingdom.
• Salary transparency and fair compensation practices.
• Additional bonus eligibility may apply for non-sales roles.
• Background checks are required where permitted by country or state/province.
• Equal employment opportunity workplace with confidential handling of candidate information according to EEO guidelines.