Technical Solutions Engineer (AI)

Location: London, United Kingdom; hybrid with in-person office attendance on Tuesdays, Wednesdays, and Thursdays

Company

hirify.global is building an AI-native SaaS platform that automates enterprise procurement, approvals, renewals, supplier risk management, and spend visibility.

What you will do

• Lead investigation and resolution of complex customer issues involving integrations, configuration edge cases, and cross-system bugs.
• Direct AI-assisted investigations, validate proposed fixes, and assess whether changes are safe for live enterprise environments.
• Act as the senior escalation point between Customer, Product, and Engineering.
• Support technically complex customer implementations involving integrations, custom logic, and unusual data flows.
• Identify recurring issue patterns and turn them into clear input for Product and Engineering.
• Document solutions, build triage tooling and playbooks, and establish technical standards for the growing function.

Requirements

• 3–8+ years of experience in a customer-facing technical role such as technical support engineering, solutions engineering, or implementation at a fast-growing SaaS company.
• Technical background through a Computer Science or Engineering degree, software development experience, or strong hands-on experience with SQL, APIs, and system integrations.
• Strong systems intuition and the ability to investigate unfamiliar platforms and complex architectures.
• Experience directing AI tools for investigation and first-draft fixes, with sound judgment about what to trust and verify.
• Excellent communication skills with both engineers and non-technical stakeholders.
• Ability to work from the London office in person on Tuesdays, Wednesdays, and Thursdays.

Nice to have

• Experience working in an entrepreneurial, ambiguous environment while creating new standards and playbooks.
• Experience improving technical support quality through documentation, tooling, and process design.

Culture & Benefits

• Competitive geo-localised benefits with UK and US benefits packages.
• Regular in-person collaboration at the office three days per week.
• Opportunity to help shape a foundational technical function at a rapidly growing startup.
• AI note-takers may be used during interviews; candidates can opt out in the application.
• Commitment to diversity and inclusion across backgrounds, experiences, and perspectives.