Sr. IT Support Engineer

Location: UK - St Asaph; primarily site-based with office, server/comms-room, and manufacturing-floor work. Willingness to travel to other UK sites is required.

Company

hirify.global, part of Teledyne Technologies, designs and manufactures high-performance electro-optic products for defence, aerospace, and commercial applications.

What you will do

• Provide onsite and remote support for incidents and service requests, owning issues through resolution or escalation.
• Diagnose problems across Windows endpoints, Microsoft 365, networks, servers, mobile devices, printers, peripherals, and meeting-room technology.
• Administer Windows devices, Microsoft 365, Active Directory, Group Policy, Microsoft Entra ID, endpoint management, patching, and device compliance.
• Support Windows Server, file services, backups, switches, wireless access points, VPN, DNS, DHCP, firewalls, comms rooms, and local racks.
• Respond to security alerts, vulnerability remediation, access-control activities, audits, SOX controls, and disaster-recovery readiness tasks.
• Support manufacturing and business applications while contributing to refresh, migration, deployment, facility-change, and software implementation projects.

Requirements

• 5–10 years of progressive IT support experience, including substantial second-line work and exposure to third-line or infrastructure activities.
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, Group Policy, and Microsoft Entra ID.
• Practical experience with endpoint management, application deployment, patching, device compliance, and enterprise user support.
• Working knowledge of TCP/IP, DNS, DHCP, Wi-Fi, VPN, firewalls, Windows Server, virtualisation, file services, permissions, and backup monitoring.
• Experience with an ITSM platform such as ServiceNow and disciplined incident, request, change, and knowledge-management processes.
• Must work onsite in the UK and follow manufacturing-site health, safety, security, and access requirements; occasional out-of-hours support is expected.

Nice to have

• Experience in manufacturing, engineering, aerospace, or defence-sector IT support.
• Support experience with CAD, time and attendance, environmental monitoring, or operational/manufacturing technology systems.
• Knowledge of SOX controls, vulnerability remediation, Cyber Essentials, PowerShell, Microsoft Azure, or similar cloud services.
• ITIL, Microsoft, CompTIA, or comparable industry qualifications.
• Experience mentoring colleagues and contributing to continual service improvement.

Culture & Benefits

• Collaborative work within a virtual, multidisciplinary IT team with opportunities for learning and development.
• Pension plan matching employee contributions up to 6% and an employee stock purchase plan.
• 26 days of annual leave plus bank holidays, with the option to purchase up to 5 additional days.
• Life assurance worth eight times basic annual salary, company sick pay, and an optional medical cash plan.
• Electric and hybrid vehicle, Cycle to Work, employee discounts, subsidised canteen, wellbeing, and employee assistance programmes.