Front Office Trading Application Support Analyst (Rates eTrading)

Location: London, United Kingdom; 5 days per week on-site. Candidates must be based in London or within a reasonable commuting distance, already have the right to work in the UK, and participate in shift work and a weekend support rota. Visa sponsorship is not available.

Company

hirify.global is an international consulting and technology group delivering Financial Services, Data & AI, Cloud, Digital Transformation, and Software Engineering expertise to financial institutions.

What you will do

• Support, monitor, and improve a suite of mission-critical Rates eTrading applications in a global production environment.
• Own Priority 1 and Priority 2 incidents, perform root cause analysis, lead post-incident reviews, and coordinate task-force responses.
• Monitor application health, market data flows, trade flows, system alerts, platform availability, and operational performance.
• Perform troubleshooting, performance analysis, system administration, operational readiness checks, and global handovers.
• Develop monitoring and automation enhancements using Python and related technologies, while improving observability, alerting, tooling, and operational processes.
• Coordinate releases, deployments, production changes, project delivery, documentation, training, and support models with business, development, infrastructure, and support teams.

Requirements

• Proven Front Office Trading Application Support experience in an Investment Banking or Capital Markets environment, with the majority of experience supporting Front Office trading desks and business-critical trading applications.
• Experience supporting complex, interconnected technology environments as part of a global support team in a fast-paced trading environment.
• Proven experience managing high-severity production incidents through to resolution, including troubleshooting, analytical work, root cause analysis, and post-incident improvement.
• Strong understanding of the criticality, availability, and responsiveness requirements of electronic trading platforms.
• Experience working directly with traders, sales teams, development teams, senior business stakeholders, and technical teams.
• Strong commercial awareness, stakeholder management, communication, relationship-building, ownership, accountability, and results-oriented working style.
• Strong understanding of Linux/Unix environments, good SQL and database troubleshooting skills, and scripting or automation experience with Python, Shell, or similar technologies.
• Experience with enterprise monitoring, observability, and support tooling.
• Degree in Computer Science, Mathematics, Engineering, Physics, Finance, or a related technical discipline; equivalent industry experience is also considered.
• Must be based in or around London and attend on-site 5 days per week; shift work and weekend rota support are required.

Nice to have

• Knowledge of Rates Trading products, including Fixed Income, Bonds, Swaps, Repos, or related markets.
• Experience supporting electronic trading, pricing, execution, market data, or risk platforms.
• Experience within a global follow-the-sun support model.
• Exposure to release management, DevOps practices, and production change processes.
• Familiarity with vendor and in-house trading platforms.

Culture & Benefits

• Permanent contract within a specialist team supporting a global Rates eTrading platform.
• Direct collaboration with Trading, Sales, Development, Infrastructure, and Support teams.
• Global follow-the-sun support model with regional handovers and support-team onboarding.
• Work focused on high-performance, resilient, and business-critical financial technology.