Lead Global D2C Excellence & Transformation Manager

Location: Hybrid, San Mateo, California, United States

Base salary: $163,300–$244,900 USD per year

Company

hirify.global creates and supports PlayStation hardware, network services, and entertainment experiences for more than 100 million people.

What you will do

• Lead the global PlayStation Direct D2C Operations transformation roadmap and growth and development program.
• Act as the central interface between B2C/D2C commercial teams and global Operations, translating business requirements into operational capabilities, roadmaps, and delivery plans.
• Drive operational readiness for geo-expansion, new product categories, service models, scalable systems, processes, and capabilities.
• Partner with Supply Chain, Logistics, Customer Service, Planning, Finance, Technology, and regional Operations teams to improve service levels, delivery performance, cost effectiveness, and end-to-end execution.
• Establish governance, forums, reporting, and performance metrics for the D2C Operations growth and transformation agenda.
• Generate insights, identify risks and opportunities, recommend improvement initiatives, and track transformation benefits and performance.

Requirements

• 12+ years of experience in Operations, Transformation, D2C, eCommerce, Supply Chain, Commercial Operations, or a related field.
• Experience working in a global matrix organization with senior commercial and operations stakeholders.
• Strong understanding of D2C/eCommerce business models, customer expectations, and operational requirements.
• Proven ability to translate commercial strategy into operational plans and delivery programs.
• Strong program leadership, governance, and stakeholder management skills.
• Excellent written, verbal, and presentation skills, with the ability to influence across functions, regions, and levels of seniority.
• Strong analytical capability and experience turning data and insights into actionable recommendations.
• Commercial awareness and strong financial acumen.

Nice to have

• MBA or BA/BS in Business, Supply Chain, Operations, Strategy, or another related field.

Culture & Benefits

• Hybrid working policy in San Mateo, United States.
• Medical, dental, and vision benefits.
• Matching 401(k), paid time off, and wellness program.
• Employee discounts for Sony products.
• Potential eligibility for a bonus package.
• Inclusive environment, equal opportunity employment, and background checks at the offer stage.