Lead Global D2C Excellence & Transformation Manager (D2C)

Location: San Mateo, California, United States; hybrid

Base pay: $163,300–$244,900 USD per year

Company

hirify.global is the gaming and entertainment brand of Sony Interactive Entertainment, delivering hardware, network services, and entertainment experiences to more than 100 million people worldwide.

What you will do

• Lead the global hirify.global Direct D2C Operations transformation roadmap and growth agenda.
• Translate commercial and business requirements into operational capabilities, roadmaps, delivery plans, and scalable processes.
• Drive operational readiness for market expansion, new product categories, service models, and customer expectations.
• Partner with Supply Chain, Logistics, Customer Service, Planning, Finance, Technology, and regional Operations teams to improve service levels, delivery performance, cost effectiveness, and end-to-end execution.
• Generate insights and recommendations supporting D2C growth, efficiency, and customer experience improvement.
• Establish governance, forums, reporting, and performance metrics for the transformation agenda.

Requirements

• 12+ years of experience in Operations, Transformation, D2C, eCommerce, Supply Chain, Commercial Operations, or a related field.
• Experience working in a global matrix organization with senior commercial and operations stakeholders.
• Strong understanding of D2C/eCommerce business models, customer expectations, and operational requirements.
• Ability to translate commercial strategy into operational plans and delivery programs.
• Strong program leadership, governance, stakeholder management, and cross-functional influencing skills.
• Excellent written, verbal, and presentation skills.
• Strong analytical capability and experience turning data and insights into actionable recommendations.
• Commercial awareness and strong financial acumen.

Nice to have

• MBA or BA/BS in Business, Supply Chain, Operations, Strategy, or another related field.

Culture & Benefits

• Hybrid working policy.
• Medical, dental, and vision coverage.
• Matching 401(k), paid time off, and wellness program.
• Employee discounts for Sony products.
• Potential eligibility for a bonus package.
• Inclusive workplace and equal opportunity employment.

Hiring process

• Background checks are conducted at the offer stage and may include criminal background checks for some roles.