Account Manager (Fintech/Stablecoins)

Location: NYC / San Francisco; hybrid working

Company

hirify.global provides stablecoin-powered financial infrastructure for enterprises and is part of Mastercard, enabling businesses to send, receive, convert, and settle stablecoins and fiat across more than 130 countries.

What you will do

• Act as a trusted advisor and ensure client success with hirify.global products and services.
• Develop and execute account growth strategies, including upselling and cross-selling.
• Lead customer relationship management, contract renewals, and negotiations to increase lifetime value.
• Deliver tailored value propositions, strengthen partnerships, and increase share of wallet.
• Collaborate with Sales, Product, and Support to improve customer satisfaction and retention while resolving issues quickly.
• Analyze account performance, monitor industry and regulatory developments, and drive adoption of AI and automation tools.

Requirements

• Proven experience in account management, customer success, or a similar role within Payments or FinTech.
• Deep understanding of crypto, blockchain, stablecoins, or digital assets.
• Strong track record of managing and growing enterprise-level accounts.
• Exceptional relationship management, negotiation, and communication skills.
• Strategic mindset with a history of driving revenue growth within existing accounts.
• Strong analytical skills for assessing performance and identifying improvement opportunities.
• Proven experience improving processes and efficiencies through AI and automation.
• Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.

Culture & Benefits

• Competitive salary and meaningful ownership through an employee option scheme.
• Flexible working hours with hybrid working at the core.
• Flexible holiday approach.
• Opportunities to travel to offices around the world.
• Open, creative, diverse, and inclusive working environment.