Account Manager (Fintech)

Location: Hybrid role requiring onsite work in New York City at least 3 days per week; candidates must be authorized to work in the United States at the time of application.

Salary: $120K–$180K per year.

What you will do

• Own a portfolio of strategic enterprise accounts and drive retention, expansion, adoption, renewals, upsell, and cross-sell outcomes.
• Run QBRs and EBRs with executive stakeholders, using account data to communicate performance and set strategy.
• Serve as the day-to-day point of contact for account health, including technical questions about integrations, data, and configuration.
• Lead onboarding and complex implementations by aligning Product, Risk, Engineering, Legal, and Finance Ops with external stakeholders.
• Investigate integration and data issues directly, determine when to involve Engineering or Solutions Engineering, and communicate customer feedback to Product and Engineering.

Requirements

• 3+ years of Account Management experience with a track record managing enterprise B2B accounts.
• Strong presentation skills and the ability to run executive-level business reviews.
• Experience leading complex customer implementations or expansions and aligning internal and external teams toward shared outcomes.
• Deep technical background, including building and shipping software, reading code, writing SQL, tracing failing requests through logs, and reproducing integration bugs before escalation.
• Effective use of AI, including in technical work.
• Proactive and flexible approach in fast-paced, early-stage environments with shifting priorities.
• Highly organized and data-literate, with the ability to use metrics to identify trends, communicate performance, and inform decisions.

Nice to have

• Background in fintech, credit, underwriting, or lending.
• Experience with accounts receivable, invoicing, or B2B payments software.
• Track record of success at an early-stage or high-growth company.

Culture & Benefits

• Mission-driven culture with a strong focus on personal growth.
• Stock options for all full-time employees.
• Health, dental, and vision plan options.
• Relocation assistance and work visa sponsorship are not available.