Strategic Account Manager (Fintech)

Location: Remote within the United States or Canada; candidates must maintain a home base in the country where they are hired.

Salary: US base pay of $150,000–$210,000 annually, or Canada base pay of CA$150,000–CA$220,000 annually, plus bonus and equity.

Company

Sardine provides an agentic risk platform that helps organizations prevent fraud and AI-driven attacks and automate fraud and AML operations.

What you will do

• Serve as the primary point of contact for a portfolio of customers and help maximize their ROI.
• Build strong knowledge of Sardine’s products, technology, and strategy and communicate them clearly to customers.
• Translate complex product and technology issues into actionable solutions and coordinate resolution internally and externally.
• Advise customers on fraud, compliance, payments, and related best practices.
• Build, monitor, and communicate customer KPIs and provide strategic analysis for long-term expansion.
• Partner with risk analytics teams to identify new fraud typologies and communicate findings to customers.

Requirements

• 7+ years of experience in account management, customer success, risk management, or solutions architecture within B2B SaaS.
• Experience with customers integrating APIs and working with technical products.
• Strong presentation, project management, analytical, and stakeholder management skills.
• Proficiency with business intelligence tools and the ability to turn complex strategies into actionable outcomes.
• Strong customer-facing communication, relationship-building, and collaboration skills.
• Domain experience in fraud, compliance, fintech, AML/KYC, or payments is highly preferred.

Culture & Benefits

• Remote-first work with flexibility within the employee’s country of hire and no regular office attendance.
• Compensation includes cash, equity, bonus potential, and early exercise for options.
• Flexible paid time off and a year-end break.
• Health, dental, and vision coverage for employees and dependents.
• US and Canada benefits include 401(k) or RRSP matching and a company-provided MacBook Pro.
• Home-office, meal, social meet-up, health and wellness, and annual learning stipends.