Strategic Account Manager (Fintech)

TL;DR

Strategic Account Manager (Fintech): Managing customer relationships and maximizing product value while collaborating with internal teams to address fraud, compliance, and payment needs. Focus on translating complex product challenges into actionable solutions and providing strategic analysis for long-term growth.

Location: Remote (US or Canada)

Compensation: $150,000 - $180,000 + bonus + equity

Company

hirify.global is a leader in fraud prevention and AML compliance, serving over 300 banks, retailers, and fintechs worldwide.

What you will do

• Be the primary point of contact for customers, addressing day-to-day and strategic issues.
• Build a thorough understanding of products and communicate effectively with clients.
• Translate complex product problems into actionable solutions.
• Advise on best practices related to fraud and compliance.
• Monitor and communicate KPIs to clients.
• Collaborate with risk analytics teams to address new fraud typologies.

Requirements

• 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS.
• Domain experience in compliance, fintech, or AML/KYC.
• Strong analytical skills and proficiency in business intelligence tools.
• Exceptional project management and relationship-building skills.
• Strong presentation skills for virtual and in-person meetings.