Customer Success Manager (HR Tech)

Location: Hybrid work setting; candidates must be based in the Netherlands

Base salary: €3,000–€5,000 per month depending on seniority; OTE bonus of €2,700 per quarter and 8% holiday allowance.

Company

hirify.global is an HR tech startup using behavioural science and hiring intelligence to help companies reduce bias and make smarter, fairer recruitment decisions.

What you will do

• Own a portfolio of enterprise accounts hiring 150+ frontline workers annually, driving retention and growth.
• Guide clients through implementation, education, internal benchmarking, performance data collection, and successful hiring.
• Lead data-driven Quarterly Business Reviews focused on measurable outcomes.
• Partner with Sales on upsell, expansion, and renewal opportunities.
• Onboard new clients and help them achieve fast time-to-value.
• Relay customer insights to Product and create scalable playbooks, guides, and training materials.

Requirements

• Experience in a client-facing role, ideally in B2B SaaS, HR tech, project management, or recruitment.
• Understanding of enterprise account management and customer success outcomes.
• Ability to build lasting relationships and communicate complex product logic clearly.
• Comfort owning outcomes, tracking relevant metrics, and addressing issues directly.
• Curious, proactive, and data-literate approach to customer conversations.
• Must be based in the Netherlands.

Nice to have

• Experience with enterprise customers hiring frontline workers.
• Affinity with reducing bias and improving fairness in hiring.

Culture & Benefits

• Hybrid work with substantial flexibility and startup-level accountability.
• Unlimited paid holidays.
• Support for mental and physical health through OpenUp and OneFit or ClassPass.
• Inclusive culture focused on diversity, transparency, personal growth, and celebrating achievements.
• Occasional workplace cuddle sessions with designated dogs.

Hiring process

• Application includes several short neuroscientific games designed to assess potential, talents, and personality.
• Applicants receive their game results.