Principal, Technology Operations - Customer Growth Strategy (eCommerce)

Location: Onsite at the Bentonville Home Office in Bentonville, Arkansas, United States; the posting also lists Bellevue, Washington as an eligible salary location.

Annual salary: $90,000–$180,000 in Bentonville; $108,000–$216,000 in Bellevue. Additional performance bonuses and, for certain positions, stock may apply.

Company

hirify.global supports Walmart’s cross-border commerce programs and technology and operational capabilities for international commerce.

What you will do

• Own customer growth strategy across awareness, discovery, traffic, conversion, engagement, and retention.
• Partner with ECM/GTM, Product, Analytics, Marketing, and international market teams to turn growth opportunities into executable plans.
• Analyze customer behavior, funnel performance, experimentation results, and market insights to identify friction and prioritize investments.
• Develop strategies to increase program awareness, adoption, visibility, and discovery in existing markets.
• Build scalable customer growth playbooks for expansion into new countries.
• Establish goals and measurement frameworks to evaluate and continuously optimize growth initiatives.

Requirements

• Bachelor’s degree in a relevant field and 5 years of experience in project management, program management, program operations, or a related area; alternatively, 7 years of relevant experience.
• Experience leading customer growth, eCommerce, marketplace, or international expansion initiatives.
• Ability to develop customer strategies and translate them into measurable cross-functional execution plans.
• Understanding of customer behavior and digital funnels across acquisition, discovery, conversion, engagement, and retention.
• Experience with customer insights, experimentation, funnel metrics, and market data.
• Strong strategic thinking, structured problem-solving, stakeholder management, and leadership skills.

Nice to have

• Master’s degree in a relevant field and 4 years of relevant experience.
• Knowledge of WCAG 2.2 AA, assistive technologies, and digital accessibility best practices.

Culture & Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase plan, company-paid life insurance, and performance-based bonuses.
• Paid time off, sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short- and long-term disability, company discounts, military leave pay, and adoption and surrogacy expense reimbursement.
• Walmart-paid education benefits covering tuition, books, and fees for eligible full-time and part-time associates.