Discovery Implementation Manager (Benefits Administration)

Location: Remote - US; standard working hours are 8am–5pm Central Time unless otherwise stated.

Base salary: $80,000–$115,000 per year, excluding fringe benefits and potential bonuses.

Company

hirify.global provides cloud-based benefits administration technology and services for companies, employees, and HR teams.

What you will do

• Lead and project-manage discovery for Health and Welfare client implementations.
• Gather, define, document, and finalize requirements from legal plan documents, summary plan descriptions, HR materials, rates, permissions, field options, site text, and data import/export specifications.
• Consult clients on best practices and recommend system or process changes to achieve client goals.
• Lead implementation kickoffs, requirements meetings, reviews, and other client meetings while managing timelines and expectations.
• Identify and mitigate project, staffing, scope, and service risks; escalate issues and changes when appropriate.
• Coordinate with internal teams, product managers, developers, clients, and brokers; support enhancement specifications, satisfaction initiatives, sales and marketing efforts, and mentoring.

Requirements

• Bachelor’s degree in business administration or a related field.
• 5+ years of client relationship, consulting, and implementation experience, including current or previous experience with benefits and implementation processes and methods.
• Excellent written and verbal communication skills with internal, external, technical, and non-technical stakeholders.
• Proven ability to develop and maintain strong relationships with clients and brokers, with a strong customer service orientation.
• High productivity, reliability, responsibility, dependability, organization, accuracy, and thoroughness.
• Ability to work independently and as part of a team, make timely decisions in an ambiguous and fast-paced environment, and quickly process complex subject matter.
• Strong problem-solving skills and the ability to take initiative using resourceful and innovative approaches while maintaining quality.
• Advanced proficiency in Microsoft Excel, including VLOOKUPs, PivotTables, and data summaries, plus working knowledge of other Microsoft Office products.
• Willingness to travel as needed.

Culture & Benefits

• Remote-first, office-friendly work environment.
• Health, dental, and vision plans, plus employee wellbeing initiatives.
• Employer-sponsored retirement savings plans.
• Professional development, training, and career growth resources.
• Collaborative and inclusive culture focused on accountability, excellence, superior service, creativity, initiative, and client success.
• Performance-based incentives for most roles and a compensation and benefits package.