Managed Services Relationship Manager (Fintech)

Location: 25% in-office hybrid in Boston, MA or Orlando, FL; the posting also lists Maitland and Boston as locations.

Salary: $66,800–$113,700 per year.

Company

hirify.global provides fintech and healthtech solutions for benefit administration and employer services.

What you will do

• Lead Employer Solutions implementations from kickoff through go-live, including discovery, configuration, testing, readiness, transition, and handoff to managed services.
• Build project plans, milestones, governance, decision-making processes, and communication rhythms for complex launches.
• Translate Partner requirements across benefit administration, employer setup, eligibility and contribution files, funding and banking, integrations, communications, reporting, and service readiness.
• Anticipate dependencies, identify risks, manage scope changes, and coordinate stakeholders to remove implementation barriers.
• Drive quality controls covering configurations, files, communications, training, documentation, and support processes.
• Use project insights and performance trends to improve processes, Partner experiences, and automation.

Requirements

• Highly organized, action-oriented leadership with the ability to structure complex work, anticipate risks, analyze information, influence without direct authority, and communicate credibly with executive, technical, operational, Partner, and employer audiences.
• 5+ years of relevant experience in implementation, client onboarding, operations, project management, benefits administration, or a related field is preferred, including 2+ years leading complex cross-functional implementations or client-facing programs.
• Experience working with employer groups, Partners, third-party administrators, health plans, financial institutions, or benefits technology platforms is preferred.
• Proficiency with Microsoft Excel, Outlook, Word, PowerPoint, Teams, and project or work-management tools is expected.

Nice to have

• Experience with consumer-directed benefits such as HSAs, FSAs, HRAs, Lifestyle Spending Accounts, COBRA, or related benefit administration.
• Project management methodologies or credentials such as PMP, PMBOK, Lean, or Six Sigma.
• Experience with implementation, ticketing, CRM, or workflow platforms.

Culture & Benefits

• Flexible work environment with a hybrid schedule.
• Paid vacation and holidays.
• Professional development programs.
• Health, wellness, and financial benefit packages.
• People-first, Partner-powered, and continuous-improvement-oriented culture.

Hiring process

• Candidate interviews may use AI technology for recording, note-taking, and summarization.
• Candidates may opt out of AI interview transcription by notifying the recruiter in advance.