Product Lead for Payor Agents (AI Healthcare)

Location: Hybrid, San Francisco office; office attendance Monday, Tuesday, and Thursday. Applicants must be authorized to work in the US without employer sponsorship.

Company

hirify.global builds AI communications and agentic systems for healthcare, connecting patients, payors, pharmacy benefit managers, providers, and other stakeholders.

What you will do

• Own the Payor Agents product strategy, roadmap, execution, customer delivery, pilots, and go-lives.
• Design and refine routing, fallback, escalation, and human-handoff logic across digital connections, automated calls, and live conversations.
• Analyze task-level data, customer feedback, success rates, turnaround time, accuracy, cost, and failure patterns to prioritize improvements.
• Define requirements, write specifications and acceptance criteria, and partner with engineering through delivery and launch.
• Evaluate and onboard data sources and partners, manage integrations, and reduce reliance on any single source.
• Collaborate with the AI Hub Product Manager, AI Platform PMs, engineering, Data, Operations, Enablement, Customer Success, Sales, executives, customers, and prospects.
• Support customer discovery, expectations setting, capability rollouts, ticket organization, team operating rhythm, and teammate mentorship.

Requirements

• 5+ years of product management experience, including ownership of a product or product line and a record of setting strategy and delivering results.
• Hands-on, detail-oriented approach with comfort working in data, tickets, specifications, and customer calls, following problems to root cause.
• Experience in healthcare, ideally involving payors, pharmacy benefits, specialty pharma, or patient support workflows.
• Strong systems thinking and the ability to design workflows combining software, AI, and human operations.
• Fluency with data, including defining metrics, building or owning dashboards, and making evidence-based decisions.
• Experience with integrations, data partnerships, or platform products.
• Ability to operate in a regulated, safety-first environment where accuracy and compliance are non-negotiable.
• Strong cross-functional and customer-facing skills, including working directly with customers on complex problems.
• Curious, accountable, startup mindset with comfort handling ambiguity and wearing several hats.

Culture & Benefits

• Hybrid work from the San Francisco office with catered lunches for Bay Area positions.
• Competitive salary, equity, 401(k), medical, dental, and vision benefits.
• Wellness stipend, generous paid time off, and parental leave.
• Bi-annual offsites and a collaborative, mission-driven culture.

Hiring process

• Application and meeting with the recruiting team.
• Virtual interviews to showcase relevant skills.
• Final onsite interview loop, followed by a conversation with the CEO.