Sales Operations Specialist

Location: 100% remote within the United States, with up to 10% travel to customer, vendor, or business locations; candidates must be authorized to work for any US employer without current or future visa sponsorship.

Salary: $62,000–$78,000 per year, plus an Inside Sales Team Bonus.

Company

hirify.global provides FCC-certified telephone captioning services and technology using automatic speech recognition and human captioning to help seniors and people with hearing loss communicate more independently.

What you will do

• Maintain sales performance reports, dashboards, scorecards, KPI tracking tools, and reporting audits.
• Compile and analyze sales activity, conversion, installation, cancellation, and revenue data for leadership reporting and business reviews.
• Improve sales processes, workflows, standard operating procedures, documentation, and operational efficiency.
• Support Salesforce and other sales systems through reporting, data maintenance, user assistance, system enhancements, and adoption initiatives.
• Coordinate sales events, lead generation programs, community outreach, logistics, inventory, materials, budgets, and event performance metrics.
• Lead and support cross-functional projects across Sales, Marketing, Finance, Training, Recruiting, Technology, and Business Operations, including timelines, communications, deliverables, issue tracking, and escalation.

Requirements

• Associate degree required; a bachelor's degree is preferred. Equivalent combinations of education and relevant experience may be considered.
• At least five years of experience in sales operations, business operations, sales enablement, or related fields.
• Strong knowledge of sales operations principles, performance management, forecasting, pipeline analysis, and KPI reporting.
• Knowledge of CRM platforms, sales technologies, reporting tools, data management practices, Salesforce, and business intelligence solutions.
• Experience analyzing complex datasets, identifying trends, and translating findings into actionable business recommendations.
• Experience developing dashboards, scorecards, reports, and performance metrics for operational and strategic decision-making.
• Ability to collaborate across Sales, Marketing, Finance, Technology, Training, Recruiting, and Business Operations.
• Excellent verbal and written communication, presentation, and problem-solving skills, including communicating complex information through presentations, reports, and executive summaries.
• Ability to influence stakeholders and drive adoption of new processes, systems, and operational initiatives; strong organization, time management, discretion, decision-making, confidentiality, and ability to manage multiple priorities.
• Willingness and ability to work flexible hours and travel up to 10%, including occasional overnight travel.
• Proficiency in Microsoft Office Suite and modern virtual-team communication tools such as Microsoft Teams and Slack.

Nice to have

• Bachelor's degree.

Culture & Benefits

• 100% remote work primarily from a home office, with travel as required.
• Flexible, collaborative, fast-paced environment focused on integrity, accountability, collaboration, service, and quality.
• Comprehensive benefits program and Inside Sales Team Bonus.
• Reasonable accommodations are available for qualified individuals with documented disabilities.
• Equal opportunity employment with a focus on inclusion and diversity.