Global Learning Lead

Location: Taguig City, Philippines. Full-time employee position; flexible working arrangements are mentioned.

Company

hirify.global is an insurance organization with global learning operations supporting its workforce.

What you will do

• Lead Learning Operations and manage the triage, prioritization, resolution, and quality auditing of LMS and learning-related requests in line with SLAs.
• Own the operational delivery of global learning requests and large-scale, cross-functional learning programs and campaigns.
• Partner with Learning Enablement, Development, regional stakeholders, vendors, and platform providers to translate learning strategies into scalable LMS solutions.
• Improve learning processes, service delivery, learner experience, and operational efficiency through standardization, analytics, and continuous improvement.
• Establish learning metrics, dashboards, evaluation frameworks, and enterprise measurement standards.
• Manage governance, compliance, data privacy, audit requirements, operational risks, and mitigation actions.

Requirements

• Experience leading Learning Operations and managing a high-performing team.
• Expertise in LMS processes, governance, controls, and operational delivery.
• Ability to plan, organize, and execute global, cross-functional programs across regions.
• Strong communication, stakeholder management, customer service, problem-solving, and decision-making skills.
• Ability to apply data, judgment, risk awareness, and continuous improvement practices to business outcomes.
• Ability to build and sustain internal and external partnerships and develop talent management programs aligned with business needs.
• Knowledge of business ethics, risk management, compliance, regional legislation, audit requirements, and data privacy standards.
• Skills in analytical thinking, business transformation, operational efficiency, process improvement, process streamlining, project delivery, strategic planning, and the Waterfall model.

Culture & Benefits

• Global and cross-functional collaboration across Learning, People Services, regional stakeholders, vendors, and platform providers.
• Flexible working arrangements are supported.
• Work emphasizes ethical standards, risk management, compliance, knowledge sharing, and continuous improvement.
• The role supports scalable, learner-centric services aligned with global business priorities.