Computer Support Specialist

Location: Texarkana, Texas, United States; on-site support activities required

Salary: $15.00 per hour

Company

Texas A&M University–Texarkana is a public university providing instructional, administrative, distance education, and research services.

What you will do

• Provide Tier 1 technical support to faculty, staff, and students through the Service Desk.
• Triage, categorize, prioritize, document, and resolve incidents and service requests.
• Troubleshoot computers, software, account access, peripherals, printing, network connectivity, and classroom or meeting-space technology.
• Support equipment setup, software installation, device replacements, office moves, and new technology deployments.
• Create troubleshooting instructions, support procedures, and knowledge articles.
• Escalate unresolved issues and suspected security incidents with clear handoff documentation.

Requirements

• High school diploma or GED.
• Two years of related IT experience.
• Knowledge of word processing and spreadsheet applications, intermediate troubleshooting, client relations, and ITIL.
• Strong verbal and written communication skills, confidentiality, multitasking, and teamwork.
• Ability to work beyond normal office hours, including weekends, and perform on-site equipment support.
• Ability to lift and transport equipment weighing up to 50 pounds occasionally and work in confined or noisy spaces.

Nice to have

• Two to four years of hands-on experience with Windows, macOS, networking, or audio/visual equipment.
• Experience supporting wireless devices, workstations, printers, and peripherals.

Culture & Benefits

• Medical, dental, vision, life, disability, and flexible spending benefits.
• Paid vacation, sick leave, birthday leave, and 12–15 paid holidays annually.
• Teacher Retirement System of Texas or Optional Retirement Plan.
• Tuition and fee waiver opportunities, Public Service Loan Forgiveness eligibility, and LinkedIn Learning.
• Employee assistance and on-campus wellness programs.

Hiring process

• Submit a cover letter, CV/resume, and contact information for three professional references, including one supervisor or manager.
• Applications are accepted until October 24, 2026, or until the position is filled.
• Employment is contingent on credential verification and completion of a criminal history investigation.