Service Desk Coordinator II (Cybersecurity)

Location: San Jose, California, United States; hybrid schedule with required onsite work according to hirify.global policies. Fully remote work is not available.

Annual base pay: $53,400.00–$80,000.00.

Company

hirify.global develops technologies that help organizations create, secure, and run applications, with a focus on cybersecurity and digital services.

What you will do

• Respond to employee service desk tickets by phone, email, or internal systems, resolving routine issues such as password resets, account access, and printer troubleshooting.
• Diagnose incidents using scripts and standard operating procedures, escalating issues to higher-level technical support when required.
• Document customer interactions, incidents, resolutions, and case status updates in the ticketing system.
• Provide remote support through remote desktop and screen-sharing tools.
• Maintain support documentation and knowledge base articles to improve resolution speed and consistency.
• Maintain professional customer relationships, follow company policies, and support the IT team.

Requirements

• Successful completion of the hirify.global Summer 2026 Internship Program and an invitation to apply for a return role.
• Bachelor's degree or higher in Computer Science or a related technical field, with graduation between December 2026 and September 2027.
• Ability to start no later than September 30, 2027.
• Ability to work onsite in accordance with hirify.global policies; fully remote work is not available.
• Interest in computers, networks, technology, and customer service.
• Willingness to develop expertise in Windows, macOS, mobile devices, and collaboration tools.
• Basic to intermediate understanding of computer hardware and software.
• Strong communication, teamwork, organization, documentation, prioritization, and customer service skills.
• Ability to follow instructions, ask questions, learn from feedback, adapt to new technology, and manage multiple support requests in a fast-paced environment.

Culture & Benefits

• Fast-paced, team-oriented, collaborative, and inclusive work environment.
• Ongoing training, mentorship, and access to advanced learning opportunities.
• Health, wellness, and retirement benefits.
• Work-life balance benefits and flexible work arrangements within the hybrid model.
• Career growth opportunities, employee resource groups, and community programs.