Bilingual Technical Support Representative (Medtech)

TL;DR

Bilingual Technical Support Representative (Customer Support): Handling incoming technical requests via calls, emails, and chat for users of assistive communication solutions with an accent on troubleshooting and training for English and Spanish speakers. Focus on resolving complex product issues, documenting interactions, and ensuring high-quality customer service in a specialized medtech environment.

Location: Remote (Must be based in the US, specifically PA)

Company

World leader in assistive communication solutions empowering people with disabilities to connect and express themselves.

What you will do

• Manage incoming support requests via phone, email, and chat for English and Spanish speaking customers.
• Provide troubleshooting and training to resolve customer problems and concerns.
• Document all interactions, including emails and chats, in the Call Center database.
• Coordinate product repairs and maintain accurate customer demographic information.
• Escalate complex technical issues to the Technical Support Supervisor.

Requirements

• Fluency (verbal and written) in both English and Spanish.
• High School diploma (Associate Degree in Information or Computer Science preferred).
• Proficiency in MS Office (Word, Outlook) and Windows navigation.
• Strong interpersonal communication and troubleshooting skills.
• Ability to work shift: Monday-Friday 12:30pm-9:00pm EST.

Culture & Benefits

• Dynamic and global company environment with a clear, impactful purpose.
• Work culture that values collaboration and welcomes individuality.
• Flexibility to maintain a healthy work-life balance.
• Opportunity for professional career growth within the organization.