Service Desk Specialist II

Location: Chicago, United States; 100% in-person or hybrid with a minimum of 2 days per week in the Chicago office. Shift hours are 10:00 am–7:00 pm CT or 9:30 am–6:30 pm CT.

Salary: $23–$30 per hour, plus potential annual discretionary bonus.

Company

hirify.global provides professional accounting, tax, advisory, and business consulting services.

What you will do

• Provide customer support for low- to moderate-complexity hardware and software issues.
• Resolve service desk requests according to established procedures.
• Build and maintain knowledge of major client systems, support policies, and procedures.
• Research escalated issues and escalate them further when needed.
• Share system knowledge and provide training to other specialists and support staff.

Requirements

• High school diploma or equivalent combination of education and experience.
• At least 2 years of service desk experience.
• Strong customer service and demonstrated problem-solving skills.
• Experience supporting computer systems, hardware, Windows, and Microsoft Office products.
• Hardware maintenance, troubleshooting, and repair skills.
• Availability for 10:00 am–7:00 pm CT or 9:30 am–6:30 pm CT shifts.

Nice to have

• Associate degree in Information Technology.
• Experience in managed services, outsourced IT, or consulting.
• Technical proficiency with Office 365, Azure, Intune, and related operating systems and applications.
• Understanding of ITIL concepts.
• Familiarity with government controls and technology regulations.

Culture & Benefits

• Eight health plan options, including HMO and PPO plans, plus dental and vision coverage.
• HSA enrollment with potential firm contribution and an Employee Assistance Program.
• 401(k) savings plan, profit sharing, and firm matching contribution.
• Flexible time off, family care leave, parental leave, and family formation benefits.
• Education and certification assistance, well-being incentives, cell phone reimbursement, and travel rewards.