Technical Customer Support Associate

Location: United States of America; other locations include Eau Claire, Wisconsin and Minneapolis, Minnesota. The role may be hybrid or remote depending on proximity to a hirify.global office; candidates near an office are expected to work onsite 3 days per week. Working hours are Monday–Friday, 10:30 a.m.–7:00 p.m. CT.

Salary: $19.13–$34.63 USD per hour.

Company

hirify.global provides software for deploying, managing, and securing Apple devices including Mac, iPad, iPhone, and Apple TV in workplaces, schools, and healthcare organizations.

What you will do

• Respond to customer inquiries through chat, email, phone, and other support channels.
• Diagnose and resolve technical and account issues, including installation, troubleshooting, and product integration.
• Guide customers through workflows and product features to achieve effective outcomes.
• Handle requests efficiently, escalating issues when necessary.
• Build product knowledge and stay current on new features, technologies, and industry trends.
• Participate in training and maintain a professional, empathetic customer experience.

Requirements

• Experience in a customer-facing role with direct, real-time customer or client interaction.
• Strong problem-solving skills and a customer-first mindset.
• Basic technical knowledge, troubleshooting ability, and aptitude for learning software systems.
• Excellent written and verbal communication skills.
• Experience with CRM or support tools such as ServiceNow, Intercom, or similar systems.
• Organization, attention to detail, multitasking ability, empathy, and effective cross-functional collaboration.

Nice to have

• Bachelor’s degree.
• A combination of relevant education and experience.

Culture & Benefits

• Open, flexible culture based on respect, trust, self-improvement, and collaboration.
• Training, a defined customer support career path, and opportunities for horizontal career growth.
• Work-life balance and a connected team environment.
• Mandatory security training and adherence to security, privacy, and data protection practices.
• Opportunity to support more than 75,000 customers using hirify.global products.