Operational Service Specialist - EZRA

Location: Sydney, Australia — hybrid, with 3 days in the office.

Company

hirify.global provides coaching programs designed to improve employee productivity, wellbeing, and inclusion.

What you will do

• Own end-to-end registration and launch management for primarily open enrolment coaching programs, including occasional large-scale non-open enrolment populations.
• Manage coaching program extension requests, participant launches, post-launch updates, engagement nudges, and completion certificates.
• Process orders and registrations in hirify.global systems, forecast open enrolment revenue, review rates and purchase orders, and coordinate accurate invoicing and credit card payments with Billing.
• Coordinate with Customer Success, Billing, Configuration, Tech, Helpdesk, and account teams to execute workflows, resolve client challenges, and manage access to hirify.global portals.
• Identify blockers, dependencies, and risks; maintain shared inboxes; follow up on incomplete registrations; and support data hygiene initiatives.
• Document processes in Confluence, participate in UAT for functionality updates and bug fixes, create client-facing materials and quotes, and prepare end-of-program reports on client ROI.

Requirements

• 3+ years of experience in a back-office or administrative role.
• Strong attention to detail and the ability to organize many concurrent processes.
• Experience working with technical systems.
• Understanding of financial processes, purchase orders, payment methods, rates, and company contracts.
• Ability to follow and document processes.
• Ability to build collaboration locally and globally and operate as part of a global team.
• Commitment to continuous improvement and process streamlining while balancing operational and client needs.
• Ability to flex working hours occasionally to meet specific client or business deadlines.

Culture & Benefits

• Hybrid work in Sydney with 3 days in the office.
• Personal coaching and coaching for friends and family.
• Charity days, a learning budget, and a weekly wellbeing hour without meetings or emails.
• Regional benefits adapted to location and lifestyle.
• Collaborative, inclusive, and welcoming work environment.
• Credentials are verified through background checks after conditional employment, in accordance with applicable laws.