Associate Technical Client Manager (Pharmaceutical)

Location: Remote, United States; based in Lincolnshire, Illinois

Salary: USD 29.00–36.00 per hour

Company

hirify.global is a global testing, inspection, and certification company focused on sustainability, quality, and integrity, with a network of offices and laboratories.

What you will do

• Act as the liaison between major clients and the laboratory, handling daily client interactions before samples arrive.
• Prepare and oversee responses to smaller project quotes, scope project work, and support the preparation and submission of client proposals.
• Coordinate teleconferences, face-to-face meetings, project-scoping discussions, agendas, and meeting minutes with clients and the business development team.
• Provide technical support and advice, respond to complex enquiries, record requests, and support the business development team.
• Coordinate incoming samples, follow up on sample receipt, resolve sample, documentation, and methodology issues, and support project handovers.
• Represent the customer in the laboratory, manage service-quality complaints through payment, identify new opportunities, mentor Client Services Associates, and support GMP, GLP, and ISO compliance.

Requirements

• Bachelor’s degree in Pharmacy, Biotechnology, Biology, Chemistry, or a related science.
• At least 3 years of experience working as a scientist in a laboratory environment or equivalent.
• Thorough knowledge of Regulatory Affairs and pharmaceutical development, with emphasis on CMC.
• Strong negotiation, communication, customer-relations, and interpersonal skills.
• Ability to multitask to meet sample turnaround times and client satisfaction requirements while working regularly with Laboratory Managers.
• Self-starter with an entrepreneurial attitude.

Nice to have

• At least 2 years of experience in a customer or client contact position.

Culture & Benefits

• Remote work arrangement, subject to role and location.
• Medical, dental, vision, and life insurance, plus employee wellness programs.
• Competitive pay, 401(k) with company match and immediate vesting upon enrollment, referral program, and annual bonus target.
• Online training, virtual and classroom development experiences, and tuition reimbursement.
• Paid time off, vacation, sick leave, company holidays, floating holidays, and volunteer time.