IT Support Specialist (Microsoft 365/Active Directory)

Location: Barcelona, Spain; on-site five days per week with up to 5% travel.

Company

hirify.global develops engineered components and subsystems for mission-critical healthcare, advanced manufacturing, robotics, and 3D metal-printing applications.

What you will do

• Troubleshoot and resolve hardware and software issues for employees, senior managers, and executives.
• Perform hardware imaging, device deployments, and application updates.
• Support Windows 10/11, Microsoft 365, and Exchange Online environments.
• Manage Active Directory users, groups, and computers.
• Provide responsive support to remote users and manage tickets through Jira Service Management.
• Document processes and contribute to user education, especially for non-technical users.

Requirements

• 4+ years of IT support experience, preferably in a corporate environment.
• Proficiency with Microsoft 365 and Active Directory.
• Familiarity with help desk tools and basic networking concepts.
• Advanced spoken English and fluent Spanish.
• Strong problem-solving, organizational, and communication skills, with the ability to work effectively across different user groups.
• Customer-focused, team-oriented approach and experience supporting senior managers and executives.
• Availability to work on-site five days per week in Barcelona, Spain.
• Legal eligibility to work in Spain through permanent residency or free access to the labor market.
• Ability to lift and move IT equipment as needed.

Nice to have

• Catalan language skills.
• Experience with Microsoft Intune or Azure.
• Experience supporting users in a manufacturing environment.
• Experience with Jira.

Culture & Benefits

• Team-oriented environment focused on collaboration and empowerment.
• Support for internal users across a global organization with offices in the Americas, Europe, and Asia-Pacific.
• Hands-on exposure to hardware, software, and application support.
• Up to 5% business travel.