Network / Technical Support Engineer (English & Spanish speaker) (Cybersecurity)

Location: Remote from Spain; office address in Alcobendas, Madrid, Spain

Company

hirify.global is a Fortune 500 company providing distribution and value-added services for electronic components, computer products, and enterprise technology solutions.

What you will do

• Provide second- and third-line technical support through email, telephone, live chat, and remote sessions.
• Resolve escalated support incidents for global customers and partners.
• Replicate customer configurations to troubleshoot complex errors.
• Manage multiple high-profile and high-priority issues simultaneously.
• Support solutions involving firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers.
• Develop technical expertise and maintain accreditation in selected products.

Requirements

• Understanding and practical experience with TCP/IP, routing, switching, networking protocols, network environments, and topologies.
• Experience administering, installing, and troubleshooting Windows- or Linux-based devices and networks.
• Strong written and verbal communication and interpersonal skills.
• Excellent English and proficiency in Spanish are required.
• Passion for networking, security, Linux, and continuous technical learning.

Nice to have

• French or German language skills.

Culture & Benefits

• Remote full-time role based in Spain.
• Training and development toward industry-recognized qualifications and vendor certifications.
• Structured development in technical support, customer service, and professional skills.
• Exposure to complex and diverse technical issues across small businesses and large enterprise customers.