Network / Technical Support Engineer (Networking)

TL;DR

Network / Technical Support Engineer (Networking): Providing 2nd and 3rd line technical support for global customers with an accent on network security, firewalls, and virtual infrastructure. Focus on troubleshooting complex network errors, replicating customer configurations, and maintaining high-level vendor accreditations.

Location: Onsite in Casablanca, Morocco

Company

An American Fortune 500 company specializing in the distribution and value-added services of electronic components and computer products.

What you will do

• Provide 2nd & 3rd line technical support via email, telephone, and live-chat to global customers.
• Resolve escalated support incidents from customers and partners.
• Replicate customer configurations to troubleshoot and resolve complex technical errors.
• Manage and progress simultaneous high-profile and high-priority technical issues.
• Develop and maintain technical expertise and certifications in selected product portfolios.

Requirements

• Deep understanding of TCP/IP, routing, switching, and related network protocols and topologies.
• Experience in administration, installation, and troubleshooting of Windows or Linux-based devices and networks.
• Excellent English language skills (written and verbal).
• Proficiency in Spanish, French, or German.
• Ability to commit to rapid skill development and vendor certifications.

Culture & Benefits

• Support for obtaining industry-recognized qualifications and vendor certifications (e.g., CheckPoint, Fortinet, Palo Alto).
• Tailored professional development focusing on technical, customer service, and professional skills.
• Opportunity to work with a diverse portfolio of best-of-breed technology vendors.
• Inclusive work environment as an equal opportunity employer.