Deskside Engineer

Location: Madrid, Spain; on-site. The role supports users in Spain and other EMEA offices, with occasional travel of approximately 10% and availability for after-hours or weekend work as required.

Salary: €40,000–€50,000 per year

Company

hirify.global’s Global Information Technology department includes Business Technology and provides end-user technology support.

What you will do

• Provide service-focused deskside support in person, by phone, chat, and email to onsite and remote users.
• Deliver efficient and professional VIP support.
• Troubleshoot and resolve workstation, laptop, printer, mobile-device, and user-access issues.
• Install, repair, maintain, and upgrade PC hardware and equipment for Windows and Mac environments.
• Document incidents, problems, requests, and tasks in the ITSM system and escalate critical incidents when needed.
• Manage IT hardware inventory, shipping, and receiving while collaborating with other teams on root-cause analysis.

Requirements

• 3–4 years of deskside support experience focused on end-user services.
• Associate degree or equivalent proven industry experience.
• Strong problem-solving, analytical, and customer-service skills.
• Proficiency with Windows and Mac devices, Google Workspace, and Slack.
• Experience with ticketing and incident-management platforms, networking fundamentals, and remote-support tools.
• Experience troubleshooting and installing laptops, printers, and mobile devices.

Nice to have

• A+ certification and a bachelor’s degree.
• Active Directory administration experience.
• Experience with cloud printing solutions such as Printix or PaperCut.
• Experience with video-conferencing and collaboration technologies.
• Microsoft MCP certifications.

Culture & Benefits

• Collaborative environment with independent ownership of daily support activities.
• Standard operating procedures for processes and documentation.
• Support for users across Spain and other EMEA offices.
• Potential travel of approximately 10%.