IT Support Specialist (m/f/x)

Location: Madrid, Spain; hybrid workplace with on-site support required in Madrid

Company

hirify.global develops cloud-based SaaS solutions, including the hirify.global HUB, that help global companies improve sustainability, ESG compliance, transparency, and efficiency across their value chains.

What you will do

• Resolve IT support tickets involving license assignment, roles and permissions, access requests, and other user needs.
• Provide on-site support in Madrid, including hardware replacements, equipment checks, device preparation, and inventory tracking.
• Coordinate equipment shipments and returns for employees in Spain and other locations.
• Run employee onboardings and offboardings, including account and device setup, access and license management, account deactivation, and equipment recovery.
• Document solutions and processes for the internal knowledge base and support the Internal IT team with day-to-day operations.

Requirements

• ASIR (Administración de Sistemas Informáticos en Red) studies.
• At least 1 year of experience in IT support or a similar role.
• Hands-on experience administering Microsoft 365, including users, licenses, Exchange, Teams, and SharePoint.
• Basic knowledge of Microsoft Entra ID and Azure.
• Experience with Intune or another device management (MDM) tool.
• Good knowledge of Windows and macOS, including management of iOS devices.
• Experience with ticketing tools such as Freshservice or Jira Service Management.
• Basic networking knowledge covering Wi-Fi, VPN, and DNS, plus security knowledge covering MFA and Conditional Access.
• Fluent Spanish and English, spoken and written.
• Service-oriented approach, clear and friendly communication, organization, attention to detail, prioritization skills, proactivity, and the ability to work independently.

Nice to have

• Experience working with international or distributed teams.
• Basic scripting knowledge in PowerShell or Bash.

Culture & Benefits

• Purpose-driven work supporting sustainability, human rights, and responsible corporate governance.
• Collaborative teamwork and an open communication culture.
• Hybrid work options and team-bonding opportunities.
• Opportunities for personal and professional development.
• Sustainable mobility options, team events, and outings with global teams.
• Workspaces in Mannheim, Madrid, and other locations.