Credit Controller (Property Management)

Location: Manchester, UK; hybrid working

Salary: £30,201–£31,790 per year

Company

hirify.global is a major financial services organisation, with this role supporting Lloyds Living’s residential property portfolio.

What you will do

• Monitor rent accounts, outstanding balances, tenancy-related charges, damages, and other debts across the property portfolio.
• Contact residents, guarantors, and relevant parties about overdue payments, issue arrears communications, and resolve payment queries and account discrepancies.
• Negotiate sustainable repayment arrangements and support customers experiencing financial difficulties.
• Escalate cases to solicitors, debt collection agencies, or legal proceedings where required, while maintaining accurate recovery records.
• Collaborate with Property Managers, Lettings, Customer Experience, Legal, and Finance teams, and present cases to internal review panels.
• Prepare arrears and aged-debt reports, monitor collection targets and KPIs, maintain audit-ready documentation, and support process and control improvements.

Requirements

• Previous experience in Credit Control, Rent Arrears, Income Recovery, or Accounts Receivable.
• Experience handling overdue accounts and negotiating payment arrangements.
• Strong telephone, written communication, and customer service skills.
• Experience escalating debt cases to external debt recovery agencies and legal proceedings.
• Ability to interpret account information and identify discrepancies.
• Good working knowledge of Microsoft Excel and other Microsoft Office applications.
• Ability to manage a varied workload, meet deadlines, and maintain strong organisational and attention-to-detail standards.
• Experience contributing to process improvements and identifying efficiencies.

Nice to have

• Experience in residential property, social housing, build-to-rent, lettings, or property management.
• Knowledge of Qube PM or similar property management systems.
• Experience recovering tenancy-related debt and service charge arrears.
• Understanding of housing, debt recovery, or landlord and tenant processes.
• Experience working with complex customer accounts and large property portfolios.

Culture & Benefits

• Inclusive workplace focused on diversity, belonging, and support for under-represented groups.
• Disability-confident recruitment process with reasonable adjustments available.
• Pension contribution of up to 15%, annual performance-related bonus, and share schemes including free shares.
• Adaptable lifestyle benefits, including discounted shopping.
• 24 days’ holiday plus bank holidays, wellbeing initiatives, and generous parental leave policies.

Hiring process

• Applications are submitted through the hirify.global careers process.
• Reasonable adjustments to the recruitment process can be requested.