Regional Credit Control Manager

Location: Birmingham, United Kingdom; hybrid working

Company

hirify.global is an independent, employee-owned organisation providing cost management, quantity surveying, project management, and advisory services across the built environment sector.

What you will do

• Co-lead the regional credit control function, managing client onboarding, credit assessments, credit limits, cash allocation, reconciliations, and aged debt.
• Drive cash collection and working capital performance through proactive debt management, stakeholder engagement, and escalation of aged debt to senior leaders and the CFO.
• Identify payment barriers before invoices become overdue and oversee the resolution of invoice queries and disputes with Finance and operational teams.
• Review cash collection and aged debt performance against forecasts, identify risks, and influence stakeholders to facilitate payment.
• Produce and analyse aged debt, cash collection, and credit risk reports to support decision-making.
• Improve credit control processes, systems, and ways of working while supporting audits and maintaining compliance with financial controls and company procedures.

Requirements

• Proven experience building relationships with senior internal stakeholders and client contacts to resolve aged debt through face-to-face and/or virtual meetings in a professional services environment.
• Strong understanding of credit risk management, debt recovery, cash collection, and account reconciliations.
• Experience producing financial and management information reports.
• Advanced Excel skills, including lookups, pivot tables, and reporting tools.
• Experience using finance and ERP systems such as Microsoft Dynamics 365 or similar.
• Ability to challenge senior stakeholders and escalate issues to the CFO when required.
• Strong commercial awareness, problem-solving skills, initiative, judgement, and a continuous improvement mindset.
• Client-focused collaboration, knowledge sharing, willingness to learn, resilience, organisation, persistence, professionalism, discretion, judgement, and good communication skills.

Nice to have

• CICM, AAT, or a similar qualification, or progress toward one.

Culture & Benefits

• Hybrid and flexible working arrangements with family-friendly policies.
• Competitive salary, generous holiday entitlement, and the option to purchase up to five additional days.
• Health and wellbeing support including gym membership, cycle-to-work schemes, private healthcare, dental insurance, and eyecare vouchers.
• Continuous learning and development, APC support, mentoring schemes, professional membership subscriptions, and a season ticket loan.
• Exposure to diverse projects across sectors and regions, with team events, charity fundraising, and volunteering activities.