Credit Control Supervisor

Location: Leeds, West Yorkshire, United Kingdom; hybrid working arrangements

Salary: £35,000–£37,000 per annum

Company

hirify.global is a recruitment company supporting finance and credit control appointments.

What you will do

• Lead effective collection activity in line with company credit policies.
• Conduct one-to-one meetings and oversee individual and team performance, KPIs, and objectives.
• Coach, mentor, and develop credit control team members.
• Identify and implement process improvements that enhance efficiency and controls.
• Manage complex or escalated debt issues, account reconciliations, and customer queries.
• Work with stakeholders and customers to review aged debt, agree collection strategies, and resolve outstanding issues.

Requirements

• Previous supervisory experience in a finance or credit control environment.
• Strong understanding of credit control best practices and debt recovery processes.
• Process-driven approach with the ability to implement improvements.
• Strong organisational, prioritisation, communication, and negotiation skills.
• Confidence working with stakeholders at all organisational levels.
• Proficiency in Microsoft Excel and other Microsoft Office applications, with strong attention to detail and confidentiality.

Culture & Benefits

• Hybrid working arrangements.
• Health and wellbeing support.
• Pension scheme and life assurance.
• Professional development and study support.
• Generous annual leave entitlement.
• Social and wellbeing initiatives plus an additional employee benefits package.